L4 - CV DMS - DHOLPUR - RJ - BACL

Bajaj Auto Limited; Jaipur; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Health insurance

Job summary

Bajaj Auto Limited in Jaipur invites an Officer (L4) to manage vendor portfolios, allocate work based on past performance and FOS availability, and ensure adequate manpower. You will coordinate with agencies, review cases with FOS/TL, and plan calls to achieve timely resolutions.

The role emphasizes maintaining compliance, closing agency billing within 60 days, handling customer service issues, and liaising with legal/enforcement teams as needed.

Qualifications

• Minimum 2 years of experience in relevant sectors such as Financial Services/Banking/FMCG/NBFC.
• Graduate or Postgraduate degree; MBA preferred.
• Location: Jaipur (Jaipur RO) in Rajasthan, India.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability, ensuring adequate manpower.
• Review cases with FOS/TL and assign work according to disposition codes.
• Coordinate with agency resources and plan calls for better resolution and support in difficult cases.
• Audit receipt books and repo kits; manage agency billing closure within 60 days of work completion.
• Ensure prior approvals in repo cases and assist agencies with repo-related issues.
• Handle collection/repo-related customer service issues and escalations.
• Coordinate with legal for actions against chronic defaulters and liaise with enforcement agencies when needed.
• Track and review BKT resolution with agency and FOs; monitor flow rates to next bucket.
• Remove non-performing FOs and recruit/train new teams when required.
• Close CRM queries within target turnaround time; address audit discrepancies.

Skills

Managing Teams

Relationship management

Result oriented

Multitasking

Education

Any Graduate/ P.G/M.B.A.

Job description

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Location: Jaipur RO (BACL), Rajasthan, India

DESCRIPTION

• Level: L4
• Department: CV DMS
• Designation: Officer
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer

SKILL SET REQUIRED

• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.