L4-Recovery Dept-GJ-Himmatnagar-BACL

Bajaj Auto Ltd; Ahmedabad District; On-site; INR 600,000 - 800,000; Full time

Job summary

Bajaj Auto Ltd invites applications for a Collections Officer to drive repossession and settlement across assigned territories. The role requires managing repossession agencies, onboarding recovery partners, and ensuring compliance with regulatory standards.

The candidate should have 4+ years in vehicle finance recovery and possess strong negotiation and leadership skills. On-site, full-time position with travel within the region; graduation in commerce or related field is preferred.

Qualifications

• Graduation is mandatory; B.Com or BBA preferred.
• Minimum 4 years of experience in collections/recovery.
• Experience in vehicle finance, NBFCs or banks is preferred.
• Awareness of repossession and legal actions in recovery.

Responsibilities

• Repossession and settlement of accounts within the portfolio.
• Manage a network of repossession agencies in the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing and settlements.
• Maintain recovery targets and track progress with agencies.
• Plan field visits to maximize customer coverage and handle complex cases.
• Supervise third-party recovery agents and ensure compliance.
• Identify accounts needing legal action and oversee the process.
• Ensure adherence to company policies and regulatory requirements.
• Keep accurate visit/call/recovery records and share daily reports.
• Support penal charge collections to manage recovery costs.
• Identify new agencies for empanelment and onboarding.

Skills

Repossession knowledge

Collections system handling

Regulatory compliance

Negotiation

Conflict resolution

People management

Education

Graduation (B.Com/BBA)

Tools

MS Excel

Reporting tools

Job description

Job Description:

• Designation: Collections Officer
• Department: Bucket 6+ and write off Collections
• Level: L4
• Employment Type: On-site, Full time
• Reporting Manager Title: Area Collections Manager
• Language: English, Hindi, Local language (preferred)
• Travel: 60-80 km/Day
• Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)
• Work Experience: Minimum 4 years
• Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills

• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• People management
• Problem-solving
• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand
• Hiring Local/Pan-India Candidates: (Based on company policy)
• Additional Comment (if any): Requirement of Personal vehicle and smartphone