L4-Recovery Dept-GJ-Anand-BACL

Bajaj Auto Ltd; Ahmedabad District; On-site; INR 700,000 - 900,000; Full time

Job summary

Bajaj Auto Ltd is seeking a Collections Officer (L4) to lead repossession and settlement activities across the assigned territory. The role requires managing a network of recovery agencies, onboarding and training partners, and ensuring timely closures of loan accounts.

The candidate should have 4+ years in vehicle finance collections, experience with NBFCs or banks, and strong negotiation and compliance skills. Local travel and on-site work are expected.

Qualifications

• Graduation (B.Com, BBA or equivalent) preferred.
• ,
• Minimum 4 years of relevant experience in vehicle finance collections.
• Experience in NBFCs or Banks and in repossession/ write-off collections.

Responsibilities

• Oversee repossession and settlement activities.
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and monitor recovery channel partners.
• Execute field recovery actions, including settlements and closure of loan accounts.
• Set recovery targets for agencies and monitor progress.
• Plan field visits to maximize customer coverage; handle complex cases as needed.
• Supervise third-party recovery agents and ensure compliance with guidelines.
• Identify accounts requiring legal action and oversee the process.
• Maintain records and share progress reports with the manager.
• Prioritize penalty collections to support recovery costs.

Skills

Repossession

Collections system

Regulatory compliance

MS Excel

Vendor management

Negotiation

Conflict resolution

Customer empathy

People management

Problem solving

Education

Graduation (B.Com, BBA or equivalent preferred)

Tools

MS Excel

Reporting tools

Job description

Job Description:

Designation

Collections Officer

Department

Bucket 6+ and write off Collections

Level

L4

Employment Type

On-site, Full time

Reporting Manager Title

Area Collections Manager

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Domain Knowledge (Preferable)

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills:

• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• People management
Problem-solving

• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone