L4-RECOVERY DEPT-DL-GURGAON-BACL

Bajaj Auto Ltd; India; On-site; INR 600,000 - 800,000; Full time

Job summary

Bajaj Auto Ltd. is seeking a Collections Officer to lead repossession and settlements, manage a network of recovery agencies, and drive field recovery with a focus on compliance and timely follow-ups.

The role requires 4+ years in vehicle finance collections, with strong negotiation and people-management skills. On-site, full-time position with travel. Personal vehicle and smartphone may be required.

Qualifications

• Graduation in B.Com, BBA or equivalent preferred.
• Minimum 4 years of work experience in vehicle finance NBFCs or banks.
• Experience in repossession and settlements with recovery agencies.
• Knowledge of legal action processes in recovery.
• Strong negotiation and communication skills.

Responsibilities

• Repossession and settlement of accounts.
• Coordinate and manage repossession agencies in the assigned territory.
• Onboard, train, and review recovery channel partners.
• Execute field recovery actions including skip tracing and settlements.
• Maintain records and report recovery updates daily.
• Set and monitor daily/fortnightly recovery targets for agencies.
• Plan field visits to maximize customer coverage.
• Oversee third-party recovery agents and ensure policy compliance.
• Identify accounts requiring legal action and oversee the process.
• Train team on correct practices and ensure regulatory compliance.

Skills

Repossession knowledge

Collections system

Regulatory compliance

MS Excel

Vendor management

Negotiation

Conflict resolution

Customer empathy

People management

Problem solving

Pressure handling

Education

Graduation (B.Com, BBA)

Tools

MS Excel

Job description

Job Description:

Job Description – Collections Officer

(Unique Job ID)

Designation: Collections Officer

Department: Bucket 6+ and write off Collections

Level: L4

Employment Type: On-site, Full time

Reporting Manager Title: Area Collections Manager

Language: English, Hindi, Local language (preferred)

Travel: 60-80 km/Day

Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)

Work Experience: Minimum 4 years

Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills:

• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• People management
• Problem-solving
• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand
• Hiring Local/Pan-India Candidates: (Based on company policy)
• Additional Comment (if any): Requirement of Personal vehicle and smartphone