L4-Recovery Dept-GJ-Bhuj-BACL

Bajaj Auto Ltd; Ahmedabad District; On-site; INR 420,000 - 620,000; Full time

Job summary

Bajaj Auto Ltd in India is seeking a Collections Officer to lead repossession and settlement activities within the Bucket 6+ and write-off collections framework.

The role requires 4+ years in vehicle finance collections, with hands-on experience in repossession, settlements, skip tracing, and working with recovery agencies. On-site, full-time position with local travel up to 60-80 km per day.

Candidates should have graduation (B.Com/BBA) and strong communication in English/Hindi.

Qualifications

• Graduation completed; B.Com or BBA preferred.
• Minimum 4 years work experience in vehicle finance collections.
• Experience with repossession and settlements.

Responsibilities

• Repossession and settlement as per targets.
• Manage network of repossession agencies in assigned territory.
• Onboard, train, and review recovery channel partners.
• Execute field recovery actions including skip tracing and settlements.
• Maintain ROR within portfolio and meet targets.
• Plan field visits and handle complex recovery cases when required.
• Supervise third-party agents and ensure compliance.

Skills

Repossession & settlements

Collections process handling

Regulatory compliance

Vendor management

MS Excel

Education

Graduation (B.Com, BBA or equivalent)

Tools

Reporting tools

CRM systems

Job description

Job Description:

• Designation: Collections Officer
• Department: Bucket 6+ and write off Collections
• Level: L4
• Employment Type: On-site, Full time
• Reporting Manager Title: Area Collections Manager
• Language: English, Hindi, Local language (preferred)
• Travel: 60-80 km/Day
• Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)
• Work Experience: Minimum 4 years
• Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills

• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• People management
• Problem-solving
• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand
• Hiring Local/Pan-India Candidates: (Based on company policy)
• Additional Comment (if any): Requirement of Personal vehicle and smartphone