L4-RECOVERY DEPT-PB-JALANDHAR-BACL

Bajaj Auto Ltd; India; Presencial; INR 600 000 - 1 000 000; Tempo integral

Resumo da oferta

Bajaj Auto Ltd. is seeking a Collections Officer for on-site, full-time engagement. The role covers repossession, settlements, and managing a network of recovery agencies across an assigned territory. Fluency in English, Hindi, and a local language is preferred, with 60-80 km travel daily.

The ideal candidate has at least 4 years of experience in vehicle finance recovery, with strong negotiation and stakeholder management skills. Prior experience with NBFCs or banks is advantageous.

Qualificações

• Graduation required (B. Com, BBA or equivalent).
• Minimum 4 years of work experience in collections or NBFC/bank recovery.
• Experience with repossession, settlements and field recovery processes.
• Knowledge of regulatory requirements and compliance in recovery.

Responsabilidades

• Repossession and settlement of accounts.
• Manage a network of repossession agencies in the assigned territory.
• Onboard, train and review recovery channel partners.
• Coordinate field recovery actions including skip tracing, settlements and closure of loan accounts.

Conhecimentos

Repossession knowledge

Collections handling

Regulatory compliance

MS Excel

Vendor management

Negotiation

Communication

People management

Problem solving

Formação académica

Graduation (B. Com/BBA or equivalent)

Ferramentas

MS Excel & Reporting tools

Descrição da oferta de emprego

Job Description:

Job Description – Collections Officer

(Unique Job ID)

Designation: Collections Officer

Department: Bucket 6+ and write off Collections

Level: L4

Employment Type: On-site, Full time

Reporting Manager Title: Area Collections Manager

Language: English, Hindi, Local language (preferred)

Travel: 60-80 km/Day

Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)

Work Experience: Minimum 4 years

Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills:

• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• People management
• Problem-solving
• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand
• Hiring Local/Pan-India Candidates: (Based on company policy)
• Additional Comment (if any): Requirement of Personal vehicle and smartphone