L4-RECOVERY DEPT-RJ-JHALAWAR-BACL

Bajaj Auto Ltd; Jaipur; On-site; INR 550,000 - 850,000; Full time

Job summary

Bajaj Auto Ltd in Jaipur is seeking a Collections Officer to lead repossession and settlement efforts within the Bucket 6+ and write-off collections domain. The role emphasizes field actions, skip tracing, and coordination with recovery partners to protect assets and recover dues.

You will supervise recovery channels, ensure adherence to company policies, and maintain clear communication with customers and internal stakeholders while meeting defined targets.

Qualifications

• Minimum 4 years of experience in collections/recovery, preferably vehicle finance
• Knowledge of repossession processes and settlement execution
• Ability to manage third-party recovery agencies and ensure regulatory compliance

Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory
• Onboard, train and review performance of recovery channel partners
• Execute field recovery actions including skip tracing, settlements and closure of loan account
• Maintain ROR within the assigned portfolio as per defined targets
• Set daily and fortnightly recovery/vehicle repossession targets for agencies and monitor progress
• Plan field visits to maximize customer coverage and handle complex recovery cases
• Supervise third-party recovery agents and ensure adherence to company rules
• Identify accounts needing legal action or repossession and oversee the process including customer communication
• Ensure all recovery work follows policy and legal requirements and report issues promptly
• Keep records of visits and recovery updates and share daily reports with the manager
• Prioritize penal charge collections to support collection costs
• Spot agencies for empanelment and coordinate with supervisors

Skills

Repossession & settlement knowledge

Collections system handling

Regulatory compliance

Education

Graduation (B.Com, BBA)

Tools

MS Excel

Reporting tools

Job description

Job Description:

Job Description – Collections Officer

(Unique Job ID)

Designation: Collections Officer

Department: Bucket 6+ and write off Collections

Level: L4

Employment Type: On-site, Full time

Reporting Manager Title: Area Collections Manager

Language: English, Hindi, Local language (preferred)

Travel: 60-80 km/Day

Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)

Work Experience: Minimum 4 years

Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills:

• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• People management
• Problem-solving
• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand
• Hiring Local/Pan-India Candidates: (Based on company policy)
• Additional Comment (if any): Requirement of Personal vehicle and smartphone