L4-Recovery Dept-GJ-Baroda-BACL

Bajaj Auto Ltd; Ahmedabad District; Presencial; INR 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Bajaj Auto Ltd seeks an experienced Collections Officer to manage repossession and settlements for vehicle finance accounts. You will coordinate with field recovery agencies, onboard partners, and ensure compliance with company policies.

Travel 60-80 km/day within the region and lead performance reviews of recovery partners. The role requires graduation and 4+ years in NBFC/bank collections, with strong negotiation and regulatory knowledge.

Formación

• Graduation required (B.Com, BBA or equivalent).
• Minimum 4 years of experience in vehicle finance or NBFC/bank collections.
• Experience in repossession and settlements with agencies.

Responsabilidades

• Repossession and settlement.
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Conocimientos

Repossession & settlement

Vendor management

MS Excel & reporting

Negotiation

Regulatory compliance

Educación

Graduation (B.Com or BBA)

Herramientas

MS Excel

Reporting tools

Recovery software

Descripción del empleo

Job Description:

• Designation: Collections Officer
• Department: Bucket 6+ and write off Collections
• Level: L4
• Employment Type: On-site, Full time
• Reporting Manager Title: Area Collections Manager
• Language: English, Hindi, Local language (preferred)
• Travel: 60-80 km/Day
• Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)
• Work Experience: Minimum 4 years
• Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills

• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• People management
• Problem-solving
• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

Work-Schedule: 5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates: (Based on company policy)

Additional Comment (if any): Requirement of Personal vehicle and smartphone