L4-Recovery Dept-MP-Sagar-BACL

Bajaj Auto Ltd; Bhopal; In loco; INR 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Bajaj Auto Ltd in India is seeking a Collections Officer (L4) for an on-site, full-time role based in Bhopal. You will lead repossession and settlement efforts and manage a network of recovery agencies within the assigned territory to maximize recoveries.

The position requires graduation (B.Com/BBA or equivalent) with a minimum of 4 years in vehicle-finance collections, plus English and Hindi (local language) proficiency, and willingness to travel 60–80 km per day.

Competenze

• Graduation (B.Com, BBA or equivalent) preferred.
• Minimum 4 years in collections/recovery/vehicle finance domain.
• Knowledge of repossession and write-off/settlement processes.
• Familiarity with regulatory/compliance aspects of collections.
• Proficiency in English and Hindi; local language helpful.

Mansioni

• Repossession and settlement of accounts.
• Manage network of repossession agencies within the territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan accounts.
• Maintain records and report daily updates to the manager.
• Set recovery targets for agencies and monitor progress.
• Coordinate field visits and handle complex recovery cases when required.
• Supervise third-party recovery agents and ensure compliance with company rules.
• Identify accounts for legal action or repossession and oversee the process.

Conoscenze

Repossession and settlement process

Collections system handling

Regulatory and compliance adherence

MS Excel and reporting tools

Third-party vendor management

Negotiation skills

Conflict resolution

Customer empathy and tactful comms

People management

Problem-solving

Pressure-handling

Formazione

Graduation (B.Com, BBA or equivalent)

Strumenti

MS Excel

Reporting tools

Descrizione del lavoro

Job Description:

• Designation: Collections Officer


• Department: Bucket 6+ and write off Collections


• Level: L4


• Employment Type: On-site, Full time


• Reporting Manager Title: Area Collections Manager


• Language: English, Hindi, Local language (preferred)


• Travel: 60-80 km/Day


• Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)


• Work Experience: Minimum 4 years


• Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement


• Handle a network of repossession agencies within the assigned territory.


• Onboard, train and review performance of recovery channel partners.


• Execute field recovery actions including skip tracing, settlements and closure of loan account.

• Maintain ROR within the assigned portfolio as per defined business targets.

• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.


• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.


• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.


• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.


• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.


• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.


• Along with recovery prioritize penal charge collections to support collection cost.


• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge


• Collections system handling


• Regulatory and compliance adherence


• MS Excel and reporting tools


• Third-party vendor management

Soft Skills:

• Negotiation skills


• Conflict resolution


• Customer empathy and tactful communication


• People management


• Problem-solving

• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set


2. Settlement write of accounts on best effort basis by negotiation


3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand


• Hiring Local/Pan-India Candidates: (Based on company policy)


• Additional Comment (if any): Requirement of Personal vehicle and smartphone

Requirements: