L4-Recovery Dept-MP-Guna-BACL

Bajaj Auto Ltd; Bhopal; On-site; INR 450,000 - 650,000; Full time

Job summary

Bajaj Auto Ltd is seeking a Collections Officer in the on-site, full-time role to drive repossession and settlement within Buckets 6+ and write-off collections. You will oversee recovery agencies, onboard partners, and ensure compliance while meeting defined targets.

The ideal candidate has 4+ years of experience in vehicle finance recovery, strong MS Excel skills, and bilingual communication in English and Hindi. Local language preferred, with travel required within the territory.

Qualifications

• Graduation in commerce or business preferred.
• Minimum 4 years of experience in vehicle finance recovery.
• Knowledge of repossession processes and settlements.
• MS Excel and reporting skills.
• Fluent English and Hindi; local language preferred.

Responsibilities

• Lead repossession and settlement activities.
• Manage a network of repossession agencies in the assigned territory.
• Onboard and train recovery partners; monitor performance.
• Coordinate field recovery actions including skip tracing and closures.
• Maintain records and provide daily recovery reports.
• Set recovery targets and supervise third-party agents.

Skills

Repossession

Settlement

Recovery channel management

Regulatory compliance

MS Excel

Reporting

Education

Graduation (B.Com, BBA or equivalent preferred)

Tools

Vendor management

Job description

Job Description:

• Designation: Collections Officer


• Department: Bucket 6+ and write off Collections


• Level: L4


• Employment Type: On-site, Full time


• Reporting Manager Title: Area Collections Manager


• Language: English, Hindi, Local language (preferred)


• Travel: 60-80 km/Day


• Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)


• Work Experience: Minimum 4 years


• Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement


• Handle a network of repossession agencies within the assigned territory.


• Onboard, train and review performance of recovery channel partners.


• Execute field recovery actions including skip tracing, settlements and closure of loan account.

• Maintain ROR within the assigned portfolio as per defined business targets.

• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.


• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.


• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.


• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.


• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.


• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.


• Along with recovery prioritize penal charge collections to support collection cost.


• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge


• Collections system handling


• Regulatory and compliance adherence


• MS Excel and reporting tools


• Third-party vendor management

Soft Skills:

• Negotiation skills


• Conflict resolution


• Customer empathy and tactful communication


• People management


• Problem-solving

• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set


2. Settlement write of accounts on best effort basis by negotiation


3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand


• Hiring Local/Pan-India Candidates: (Based on company policy)


• Additional Comment (if any): Requirement of Personal vehicle and smartphone

Requirements: