L4-Recovery Dept-MP-Biora-BACL

Bajaj Auto Ltd; Bhopal; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Personal vehicle

Smartphone

Job summary

Bajaj Auto Ltd seeks a Collections Officer for on-site, full-time employment in the vehicle finance recovery domain. The role involves repossession, settlements, and managing a network of recovery agencies within the assigned territory.

With a background in graduation (B.Com/BBA) and at least 4 years of experience, the candidate will lead field recovery actions, ensure regulatory compliance, and drive performance of recovery partners across English, Hindi, and local language contexts.

Qualifications

• Graduation in Commerce or related field is preferred.
• Experience in vehicle finance recovery or NPA collections is advantageous.
• Minimum 4 years of work experience in collections or recovery domains.

Responsibilities

• Repossession and settlement of accounts.
• Onboard and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing and settlements.
• Maintain ROA within the assigned portfolio and achieve targets.
• Set and monitor daily/fortnightly recovery targets for agencies.
• Coordinate field visits and handle complex recovery cases.
• Supervise third-party recovery agents and ensure policy compliance.
• Identify accounts needing legal action or repossession and manage the process.
• Maintain records and share daily recovery updates with the manager.

Skills

Repossession knowledge

Collections systems

Regulatory compliance

Excel & reporting

Vendor management

Negotiation

Customer empathy

People management

Problem solving

Pressure handling

Education

Graduation (B.Com / BBA)

Tools

MS Excel

Reporting tools

Regulatory systems

Job description

Job Description:

• Designation: Collections Officer


• Department: Bucket 6+ and write off Collections


• Level: L4


• Employment Type: On-site, Full time


• Reporting Manager Title: Area Collections Manager


• Language: English, Hindi, Local language (preferred)


• Travel: 60-80 km/Day


• Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)


• Work Experience: Minimum 4 years


• Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement


• Handle a network of repossession agencies within the assigned territory.


• Onboard, train and review performance of recovery channel partners.


• Execute field recovery actions including skip tracing, settlements and closure of loan account.

• Maintain ROR within the assigned portfolio as per defined business targets.

• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.


• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.


• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.


• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.


• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.


• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.


• Along with recovery prioritize penal charge collections to support collection cost.


• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge


• Collections system handling


• Regulatory and compliance adherence


• MS Excel and reporting tools


• Third-party vendor management

Soft Skills:

• Negotiation skills


• Conflict resolution


• Customer empathy and tactful communication


• People management


• Problem-solving

• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set


2. Settlement write of accounts on best effort basis by negotiation


3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand


• Hiring Local/Pan-India Candidates: (Based on company policy)


• Additional Comment (if any): Requirement of Personal vehicle and smartphone

Requirements: