L4 - CV DMS - RANCHI - JH - BACL

Bajaj Auto Ltd; Ranchi; On-site; INR 400,000 - 600,000; Full time

Job summary

Bajaj Auto Ltd in Ranchi is seeking an Officer in the CV DMS department at Level L4.

The role involves allocation of portfolios to vendors, updating case status with FOS/TL, coordinating with agencies, and ensuring timely resolution and compliance.

You will report to the Area Manager, work as an individual performer, and be expected to stay within the maximum age of 30 with qualifications of Any Graduate/PG/MBA. Experience must include at least 2 years in Financial Services/Banking/FMCG/NBFC.

Qualifications

• Minimum 2 years of experience in relevant domains.
• Age limit up to 30 years.
• Graduation: Any Graduate/PG/MBA.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agencies to plan calls for better resolution.
• Audit receipt books and repo kits periodically.
• Close agency billing within 60 days after work completion.
• Obtain prior approvals in repo cases and manage issues.
• Handle collection and repo related customer service issues/escalations.
• Coordinate with legal for actions against chronic defaulters.
• Track BKT resolution with agencies and FO level.
• Control flow rates to next bucket for the assigned location.
• Remove non-performing FOs and recruit/train new team as needed.
• Close CRM queries within the assigned TAT.

Skills

Negotiation skills

Managing Teams

Relationship management

Result oriented

Multitasking

Education

Any Graduate/ PG/MBA.

Job description

Job Description

Description

• Level: L4
• Department: CV DMS
• Designation: Officer
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer

Skill Set Required

• Negotiation skills
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

Key Performance Area

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance

Role Profile/Job Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.