L4 - MC DMS - MH - THANE- BACL

Bajaj Auto Ltd; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Bajaj Auto Ltd is seeking an Officer (L4) in Pune with at least 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC. The role involves portfolio allocation to vendors, reviewing cases with FOS/TL, and coordinating with agencies to improve resolutions.

Key duties include ensuring timely agency billing closure, handling repo-related issues, and coordinating with legal for actions against chronic defaulters. Age limit up to 30 years, graduation or MBA preferred.

Qualifications

• 2+ years of experience in related domain.
• Experience in Financial Services/Banking/FMCG/NBFC preferred.
• Graduation or MBA preferred.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS / Team Lead and assign work based on disposition code.
• Coordinate with agency resources and plan calls to improve resolution.
• Audit receipt book and repo kits; ensure agency billing closures within 60 days.
• Support agency in repo-related issues and customer service escalations.
• Coordinate with legal for actions against chronic defaulters; interact with enforcement agencies.
• Track flow rates and ensure non-performing FOs are replaced; train new team as needed.
• Close CRM queries within the defined TAT; address audit queries and corrective actions.

Job description

Job Description:

• Level: L4
• Department: MC DMS
• Designation: Officer
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer

• Negotiation skills
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.