L4-CV DMS-JABALPUR-MP-BACL

Bajaj Auto Limited; Jabalpur; Vor Ort; INR 450.000 - 650.000; Vollzeit

Zusammenfassung

Bajaj Auto Limited in India is seeking a Field Operations professional to manage vendor portfolios, coordinate field teams, and ensure timely resolution of risk cases. The role requires strong relationship management and process discipline across dealer and agency networks.

The candidate should have 2+ years of experience and a track record of multitasking in a dynamic environment, with emphasis on compliance and customer service delivery.

Qualifikationen

• Experience in Financial Services/Banking/FMCG/NBFC preferred.
• Minimum 2 years of experience.
• Willingness to handle field duties and travel within the area.

Aufgaben

• Allocate portfolios to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work accordingly.
• Coordinate with agency resources for call planning and support on difficult cases.
• Manage receipt book and repo kit allocation and conduct audits.
• Ensure agency billing closure within 60 days of work completed.

Kenntnisse

Relationship management

Team management

Multitasking

Process & Compliance

CRM queries

Ausbildung

Any Graduate

PG/MBA

Tools

CRM software

Repo/auditing tools

Jobbeschreibung

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking
• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance

KEY PERFORMANCE AREA

SKILL SET REQUIRED

DESCRIPTION

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.