L4-CV DMS-GJ-RAJKOT-BACL

Bajaj Auto Limited; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Auto Limited is seeking a proactive professional to manage portfolio allocations to vendors, monitor agency performance and resolve field-level risk cases. The role requires coordination with legal and agency teams to ensure timely resolution and compliance.

Candidates should have a minimum of 2 years of experience in financial services or related sectors, with strong multitasking, relationship management and process compliance skills. The position is field-oriented and performance-driven.

Qualifications

• Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC.
• Qualification: Any Graduate/ PG/MBA.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS / TL and assign work based on disposition codes.
• Coordinate with agency resources and plan calls for better resolution and support to agencies on difficult cases.
• Maintain receipt book and repo kits; audit periodically.
• Close agency billing within 60 days of work completion month.
• Ensure prior approvals in repo cases and assist agencies with repo issues.
• Handle collection/repo related customer service issues/escalations.
• Coordinate with legal team for actions against chronic defaulters and enforcement agencies.
• Track BKT resolution with agency and FO levels.
• Limit flow rates to next bucket for the location handled.
• Remove non-performing FOs and recruit/train new teams as needed.
• Close CRM queries as per assigned TAT; address RCU audit queries.
• Inform IT for HHT issues and ensure timely field-level actions.

Skills

Vendor Allocation

Team Management

Relationship Management

Multitasking

Process Compliance

Field Visits

Agency Monitoring

Customer Service

Education

Any Graduate/ PG/M.B.A.

Job description

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking
• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance

KEY PERFORMANCE AREA

SKILL SET REQUIRED

DESCRIPTION

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.