L4 - CV DMS - GREATER NOIDA - DL - BACL

Bajaj Auto Limited; Ghaziabad District; On-site; INR 420,000 - 640,000; Full time

Job summary

Bajaj Auto Limited is seeking an Officer in the CV DMS department to allocate portfolios to vendors based on performance and FOS availability. The role involves coordinating with agencies, planning calls for better resolution, and auditing repos while ensuring timely billing closure.

Responsibilities include managing escalations, handling legal coordination for defaulters, and ensuring CRM queries are resolved within the designated TAT.

Qualifications

• Experience in leading teams and coordinating with field personnel.
• Strong relationship management with internal and external stakeholders.
• Proven results orientation with target-driven achievements.

Responsibilities

• Allocate portfolios to vendors based on past performance and capacity.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agencies and plan calls to improve resolution.
• Audit receipt books, repos and ensure timely agency billing closure.
• Ensure prior approvals in repos and manage related issues.
• Handle customer service issues/escalations related to collections.
• Coordinate with legal for actions against chronic defaulters and enforcement agencies.
• Track flow rates to next bucket and plan recruitment/training as needed.
• Close CRM queries within the assigned TAT and report to ACM/RCM.

Skills

Managing Teams

Relationship management

Result oriented

Multitasking

Education

Any Graduate/ P.G/M.B.A.

Job description

DESCRIPTION

• Level: L4
• Department: CV DMS
• Designation: Officer
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer

SKILL SET REQUIRED

• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.