L4-CV DMS-JABALPUR-MP-BACL

Bajaj Auto Limited; Bhopal; Presencial; INR 400.000 - 750.000; Jornada completa

Descripción de la vacante

Bajaj Auto Limited in India is seeking a field-oriented professional to allocate portfolios to vendors, manage agencies, and ensure timely escalations and compliance. This role involves coordinating with legal and agency teams, conducting field visits, and maintaining transaction records.

The candidate should have at least 2 years of relevant experience, be able to multitask, and demonstrate relationship management with a focus on results.

Formación

• Minimum 2 years of experience in Financial Services/Banking/FMCG/NBFC.
• Preferred age up to 30 years.
• Qualification: Any Graduate/PG/MBA.
• Experience in vendor allocation and agency management.

Responsabilidades

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS/TL and assign work according to disposition codes.
• Coordinate with agency resources and plan calls for better resolution of difficult cases.
• Maintain receipt books and repo kits and audit periodically.
• Close agency billing within 60 days of work completed month.
• Secure prior approvals in repo cases and help agencies manage related issues.
• Handle collection/repo related customer service issues/escalations.
• Coordinate with legal team for actions against chronic defaulters.
• Track BKT resolution with agency and FO levels; monitor flow rates to next BKT by location.
• Remove non-performing FOs and recruit/train a fresh team when required.
• Close CRM queries within the specified TAT; ensure timely responses.
• Address RCU audit queries and implement actions at field level.
• Discuss receipt book discrepancies with agencies to prevent recurrences.

Conocimientos

Team management

Relationship management

Multitasking

Result oriented

Vendor allocation

Communication

Problem solving

Educación

Any Graduate/PG/MBA

Descripción del empleo

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking
• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance

KEY PERFORMANCE AREA

SKILL SET REQUIRED

DESCRIPTION

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.