L4 - CV DMS - NOIDA - DL - BACL

Bajaj Auto Limited; Delhi; Sur place; INR 600 000 - 750 000; Plein temps

Résumé du poste

Bajaj Auto Limited in Delhi is seeking an Officer (Level L4) for the CV DMS department. The role requires a minimum of 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC, and candidates up to 30 years old with any Graduate/PG/MBA qualification.

Reporting to Area Manager, the role is an Individual Performer responsible for allocating portfolios to vendors and ensuring compliant, timely resolutions with agency coordination and risk control.

Qualifications

• Graduate/PG/MBA with relevant domain knowledge.
• Minimum 2 years of experience in related fields.
• Age up to 30 years as a maximum.

Responsabilités

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS / TL and assign work based on disposition codes.
• Coordinate with agency resources and plan calls for better resolution.
• Receipt book and Repo kits allocation and auditing periodically.
• Agency billing closure within 60 days of work completed month.
• Handle collection/repo related customer service issues/escalations.
• Coordinate with legal teams for actions against chronic defaulters and enforcement agencies.

Connaissances

Managing Teams

Relationship management

Result oriented

Multitasking

Formation

Any Graduate/ PG/MBA

Description du poste

DESCRIPTION

• Level: L4
• Department: CV DMS
• Designation: Officer
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer

SKILL SET REQUIRED

• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.