L4-CV DMS-MIRYALAGUDA-TS-BACL

Bajaj Auto Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Auto Limited is seeking a field-operations oriented professional to allocate vendor portfolios, manage agencies, and monitor performance. The role targets improving resolution times and ensuring compliance with processes across field operations.

Qualifications include graduate or MBA and 2+ years of relevant experience in financial services, banking, FMCG, or NBFC sectors. The role involves field visits and coordination with legal and enforcement teams as needed.

Qualifications

• Minimum 2 years of experience in Financial Services, Banking, FMCG or NBFC preferred.
• Strong vendor management and relationship handling abilities.
• Good multitasking and result-oriented mindset.
• Willingness to field visit risk cases and escalate issues after verification.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS/TL and assign work according to disposition codes.
• Coordinate with agency resources for call planning and resolution support.
• Audit receipt book and repo kits; ensure agency billing closure within 60 days.
• Coordinate with legal team for actions against chronic defaulters and enforcement agencies.
• Track flow rates to next bucket and manage non-performing FOs; train new teams.

Job description

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking
• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance

KEY PERFORMANCE AREA

SKILL SET REQUIRED

DESCRIPTION

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.