L4-CV DMS-HAVERI-KA-BACL

Bajaj Auto Limited; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Bajaj Auto Limited in Bengaluru invites an experienced professional to manage vendor portfolio allocation based on past performance and FOS availability. The role emphasizes field visits, agency coordination, and risk-case escalations to ensure timely resolution with strict compliance.

You will review cases with FOS/TL, plan calls with agencies, audit receipts and repo kits, and drive accurate billing and action as per defined processes across the field.

Qualifications

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Receipt book & Repo kit allocation and auditing.
• Close agency billing within 60 days after work.
• Ensure prior approvals in repo cases and assist agency with repo issues.
• Handle collection/repo customer service issues.
• Coordinate with legal for actions against chronic defaulters and enforcement agencies.
• Track BKT resolution with agency and FOs.
• Restrict flow rates to next BKT for your location.
• Remove non-performing FOs and recruit/train new team.
• Close CRM queries per TAT.
• Address RCU audit queries before TAT.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• HHT utilization and reports to ACM/RCM.
• Notify IT for HHT issues.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kit allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Skills

People management

Relationship management

Multitasking

Result oriented

Risk management

Process compliance

Agency coordination

Field visits

Team training

Education

Any Graduate/P.G/M.B.A.

Job description

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking
• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance

KEY PERFORMANCE AREA

SKILL SET REQUIRED

DESCRIPTION

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.