L4-MC DMS-MIRYALAGUDA-TS-BACL

Bajaj Auto Limited; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Bajaj Auto Limited is seeking a capable professional to allocate portfolios to vendors, manage agencies, and ensure timely resolution of customer service issues. The role involves coordinating with FOS, TLs, and legal teams to maintain smooth operations and compliance across repo-related processes.

The ideal candidate has at least 2 years in related fields, with strong multitasking and relationship management skills, ready to work in a dynamic environment.

Qualifications

• Minimum 2 years of experience in Financial Services/Banking/FMCG/NBFC
• Experience allocating portfolios to vendors and managing relationships
• Ability to coordinate with multiple agencies and drive outcomes

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work per disposition code.
• Coordinate with agency resources and plan calls for resolution of difficult cases.
• Manage receipt books and repo kits; conduct periodic audits.
• Ensure agency billing closes within 60 days after work completion.
• Obtain prior approvals in repo cases and help agencies with issues.
• Handle collection/repo related customer service issues/escalations.
• Collaborate with legal for actions against chronic defaulters and enforcement agencies.
• Track BKT resolution at agency and FO level.
• Control flow rates to next BKT for your location.
• Remove non-performing FOs and train replacement teams when needed.
• Close CRM queries within defined TAT.
• Address RCU audit queries before TAT and implement corrective actions.
• Discuss receipt book discrepancies with agencies to prevent recurrence.
• Ensure 100% HHT utilization and timely reporting to ACM/RCM.
• Notify IT for HHT issues and seek support when required.

Skills

Vendor management

People management

Escalation handling

Education

Any Graduate/PG/MBA

Job description

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

SKILL SET REQUIRED

DESCRIPTION

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.