L4-CV DMS-HYDERABAD-TS-BACL

Bajaj Auto Limited; Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Bajaj Auto Limited is seeking a proactive professional to allocate portfolios to vendors and oversee agency performance. You will coordinate with field teams, manage relationships with agencies, and resolve risk cases with timely escalation.

The role emphasizes field visits, compliance follow-up, and collaboration with legal and consulting teams to ensure smooth operations and target achievement.

Qualifications

• Must have 2+ years of experience in Financial Services/Banking/FMCG/NBFC.
• Experience in managing portfolios and vendor relationships.
• Strong multitasking and result-oriented mindset.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS/TL and assign work per disposition code.
• Coordinate with agency resources and plan calls for better resolution.

Skills

Portfolio allocation

Vendor management

Team management

Relationship management

Field visits

Risk escalation

Education

Any Graduate/PG/MBA

Job description

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking
• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance

KEY PERFORMANCE AREA

SKILL SET REQUIRED

DESCRIPTION

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.