L4-CV DMS-BANGALORE-KA-BACL

Bajaj Auto Limited; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Bajaj Auto Limited in Bengaluru is seeking a professional to allocate vendor portfolios, monitor performance, and coordinate with agencies for efficient issue resolution.

The role emphasizes field visits, compliance, and risk management, with target-driven responsibilities and multitasking across agencies.

Qualifications

• Experience allocating portfolios to vendors based on past performance and FOS availability.
• Coordinate with agency resources and plan calls for better resolution.
• Ensure agency billing closure within 60 days of work completion.
• Handle collections/repo-related customer service issues/escalations.
• Follow up on process & compliance.

Responsibilities

• Allocate portfolio to vendor based on past performance and FOS availability; plan manpower.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and call planning for better resolution.
• Audit receipt book & repo kits periodically.
• Close agency billing within 60 days of work completion.
• Ensure prior approvals in repo cases & manage repo-related issues.
• Handle collection/repo-related customer service issues/escalations.
• Coordinate with legal for actions against chronic defaulters & enforcement agencies.
• Track BKT resolution with agency and FOs level.
• Restrict flow rates to next BKT for the location you handle.
• Remove non-performing FOs and recruit/train fresh team as needed.
• Close CRM queries within the TAT assigned.
• Revert RCU audit queries before TAT and implement actions at field level.
• Inform IT if HHT not working.

Skills

Vendor allocation

Agency coordination

Relationship management

Multitasking

Target achievement

Team management

Education

Graduate/MBA/PG

Tools

CRM software

Job description

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking
• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance

KEY PERFORMANCE AREA

SKILL SET REQUIRED

DESCRIPTION

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.