L4 - CV DMS - GANGAPUR - RJ - BACL

Bajaj Auto Limited; Jaipur; On-site; INR 350,000 - 550,000; Full time

Job summary

Bajaj Auto Limited in Jaipur invites applications for a Level 4 role in the CV DMS department. You will allocate portfolios to vendors, review cases with FOS/TL, and coordinate with agency resources to improve resolution times.

You will manage repo and receipt processes, ensure billing closures within 60 days of work completed, and assist with compliance, escalations, and field risk cases. The role requires multitasking and proactive problem solving.

Qualifications

• Experience allocating portfolios to vendors based on past performance and FOS availability.
• Ability to review cases with FOS/TL and assign work by disposition code.
• Coordinate with agencies and plan calls to improve resolutions.
• Manage receipt books and repo kits; audit periodically.
• Ensure agency billing closes within 60 days of work completed.
• Secure prior approvals in repo cases and manage repo issues.
• Handle collection/repo customer service inquiries and escalations.

Responsibilities

• Allocation of portfolio to vendor based on past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Skills

Portfolio allocation

Case review

Agency coordination

Repo & receipts

Billing closure

Repo approvals

Collections & escalations

Legal cooperation

BKT tracking

Field risk handling

Education

Any Graduate/PG/MBA

Job description

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Location: Jaipur RO (BACL), Rajasthan, India

• Level: L4
• Department: CV DMS
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking
• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance

KEY PERFORMANCE AREA

SKILL SET REQUIRED

DESCRIPTION

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.