L4 - MC DMS - BEAWAR - RJ - BACL

Bajaj Auto Limited; Beaware; On-site; INR 350,000 - 500,000; Full time

Job summary

Bajaj Auto Limited in Jaipur seeks a Portfolio Allocation Specialist within MC DMS to allocate portfolios to vendors based on past performance and FOS availability. You will review cases with FOS/TL and coordinate with agencies to ensure timely resolution.

Required is a minimum of 2 years experience, an Any Graduate/PG/MBA qualification, and reporting to the Area Manager as an individual contributor. The role includes handling escalations and ensuring smooth agency operations.

Qualifications

• Minimum 2 years of experience in Financial Services / Banking / FMCG / NBFC
• Any Graduate or PG / MBA qualification
• Location Jaipur, reporting to Area Manager

Responsibilities

• Allocate portfolios to vendors based on past performance and FOS availability
• Review cases with FOS/TL and assign work according to disposition codes
• Coordinate with agency resources and plan calls for better resolution
• Ensure agency billing closure within 60 days of work completion
• Handle collection/repo related customer service issues and escalations
• Collaborate with legal teams for actions against chronic defaulters

Skills

Team Management

Relationship Management

Result Orientation

Multitasking

Education

Graduate/MBA

Job description

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Location: Jaipur RO (BACL), Rajasthan, India

DESCRIPTION

• Level: L4
• Department: MC DMS
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual
• Performer

SKILL SET REQUIRED

• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.