L3 Individual Productivity Engineer (MS365 Infrastructure)

Rarr Technologies; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Rarr Technologies in Hyderabad seeks an experienced L3 Individual Productivity Engineer to provide advanced support for Microsoft 365 services across a large enterprise. You will act as the highest level of technical escalation for Teams, Exchange Online, SharePoint Online, and related platforms, ensuring high availability, security, and optimal user experience.

The role requires strong expertise in Microsoft 365 infrastructure, incident management, RCA, automation, and continuous service

Qualifications

• Experience with Microsoft 365 admin in large enterprise environments.
• Strong incident management and RCA capabilities.
• Ability to design automation and drive continuous service improvement.

Responsibilities

• Act as final escalation point for high-impact Microsoft 365 incidents.
• Manage Microsoft 365 infrastructure including Teams, Exchange Online, SharePoint Online, and OneDrive for Business.
• Perform advanced troubleshooting and root cause analyses for complex issues.
• Design and implement corrective and preventive actions to improve stability.
• Lead problem management and drive permanent resolution of recurring incidents.
• Collaborate with cross-functional teams to deliver end-to-end solutions.
• Mentor L1/L2 engineers with knowledge sharing and guidance.

Skills

Microsoft 365 Administration

Microsoft Teams

Exchange Online

SharePoint Online

OneDrive for Business

Azure AD / Entra ID

PowerShell Scripting

Graph API

Incident Management

Root Cause Analysis

Automation

Tools

Splunk

ServiceNow

Job description

We are seeking an experienced L3 Individual Productivity Engineer to provide advanced operational and technical support for enterprise Microsoft 365 services. The ideal candidate will act as the highest level of technical escalation for Microsoft Teams, Exchange Online, and other Microsoft 365 collaboration platforms, ensuring high availability, security, performance, and an exceptional end-user experience across a large enterprise environment.

The role requires strong expertise in Microsoft 365 infrastructure, incident management, root cause analysis (RCA), automation, and continuous service improvement.

Key Responsibilities

• Act as the final point of escalation for critical, high-impact Microsoft 365 incidents that cannot be resolved by L1 and L2 support teams.
• Manage and support Microsoft 365 infrastructure, including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive for Business, and related collaboration services.
• Perform advanced troubleshooting and root cause analysis (RCA) for complex Microsoft 365 issues.
• Design and implement corrective and preventive action plans to improve operational stability.
• Own problem management activities and drive permanent resolution of recurring incidents.
• Manage operational requests, service improvements, and future enhancement initiatives for Microsoft 365 platforms.
• Provide technical leadership and mentorship to L1 and L2 engineers through knowledge sharing and technical guidance.
• Collaborate with infrastructure, security, identity, networking, and endpoint teams to deliver seamless end-to-end solutions.
• Administer Microsoft Teams policies, meeting configurations, calling features, messaging policies, and collaboration settings.
• Manage Exchange Online administration, including mail flow, transport rules, shared mailboxes, distribution groups, connectors, mailbox permissions, and hybrid environments where applicable.
• Support Microsoft Entra ID (Azure AD), Conditional Access, Microsoft Intune integration, and identity-related troubleshooting.
• Implement automation using PowerShell and Microsoft Graph API to streamline administrative and operational tasks.
• Monitor Microsoft 365 service health, performance, and availability, proactively identifying and resolving potential issues.
• Integrate operational logging and monitoring with enterprise tools such as Splunk for reporting, analytics, and compliance.
• Participate in change management, CAB discussions, risk assessments, release planning, and stakeholder communication.
• Develop and maintain technical documentation, architecture diagrams, operational runbooks, SOPs, and knowledge base articles.
• Ensure Microsoft 365 services comply with organizational security, governance, and compliance standards.
• Present technical recommendations and point of view (POV) for upcoming Microsoft 365 enhancements, migrations, and architectural changes.

Required Skills

Microsoft Technologies

• Microsoft 365 Administration
• Microsoft Teams
• Exchange Online
• SharePoint Online
• OneDrive for Business
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Microsoft Defender for Office 365
• Exchange Hybrid (preferred)

Infrastructure & Administration

• PowerShell Scripting
• Microsoft Graph API
• Active Directory
• Azure AD Connect
• DNS, SMTP, Mail Flow
• Identity & Access Management
• Conditional Access
• MFA
• Security & Compliance Center

Monitoring & ITSM

• Splunk
• ServiceNow
• Incident Management
• Problem Management
• Change Management
• Root Cause Analysis (RCA)