Corporate Support Engineer

InvestCloud, Inc.; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

InvestCloud, Inc. is seeking a Microsoft 365 Engineer to manage and optimize Microsoft 365 services, including Exchange Online, SharePoint Online, and Teams, while developing automation scripts in PowerShell or Python. The role involves user support, training, and collaboration with the InfoSec team to ensure compliance with security policies. Successful candidates will demonstrate strong communication skills, a solid understanding of Mac OS management, and proficiency in PowerShell scripting. This position offers opportunities for professional growth and development.

Qualifications

• Proficiency in Microsoft 365 services, especially Exchange Online, SharePoint Online, Teams, and OneDrive.
• Experience with Mac OS management and support.
• Familiarity with Intune or similar mobile device management solutions.

Responsibilities

• Develop and maintain PowerShell, Python, or other scripts for automation.
• Manage and maintain Microsoft 365 services including Exchange Online and SharePoint Online.
• Configure identity services and manage user accounts in Microsoft Entra and Active Directory.

Skills

Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive)

PowerShell scripting

Mac OS management

Problem-solving and troubleshooting skills

Communication and interpersonal skills

Education

Proven experience as a Microsoft 365 Engineer or similar role

Tools

Intune MDM

Job description

Responsibilities

• PowerShell, Python, or Other Scripting: Develop and maintain PowerShell, Python or other scripts for automation of administrative tasks. Implement scripts to streamline processes and improve efficiency. Ensure scripts are secure and comply with company policies.
• Microsoft 365 Administration: Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. Configure and optimize Microsoft 365 applications to meet business needs. Monitor system performance and troubleshoot issues.
• Microsoft Entra and Active Directory Management: Configure identity services to ensure secure operations. Manage user accounts, groups, and permissions. Work with the InfoSec and compliance teams to monitor security policies and ensure regulatory compliance. Integrate with other systems and automate tasks using PowerShell. Provide technical support and resolve issues.
• Intune and Microsoft Defender: Administer and configure Intune for device management and policy enforcement. Implement and manage Microsoft Defender for endpoint protection and threat management. Ensure compliance with security policies and procedures.
• Mac OS Management: Provide support for Mac OS users within the Microsoft 365 environment. Configure and manage Mac devices using Intune. Troubleshoot and resolve Mac-related issues in collaboration with the IT support team.
• User Support and Training: Provide quality technical support services to end-users for Microsoft 365 and Mac-related issues. Conduct training sessions to educate users on best practices and new features. Create and maintain documentation for IT processes and procedures.

Qualifications

• Proven experience as a Microsoft 365 Engineer or similar role.
• Proficiency in Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Experience with Mac OS management and support.
• Familiarity with Intune MDM or similar solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Proficiency in PowerShell scripting.
• Ability to work independently and as part of a team.

Preferred Skills and Experience

• Experience with other scripting languages (PowerShell, Bash).
• Knowledge of networking fundamentals and security best practices.
• Ability to adapt and pivot for new technologies.
• SSO Integration.
• Defender portal knowledge.
• AWS Workspace operational support.