L2 Support Engineer

Simfoni

India

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

Simfoni seeks a Technical Support Engineer based in India. This role involves managing escalated application issues, troubleshooting technical problems, and collaborating with various teams. Ideal candidates will have 2-4 years of experience, particularly in cloud environments, and a passion for learning in a dynamic workplace.

Qualifications

2–4 years of experience in Application Support or similar roles.
Familiarity with cloud-based databases (Postgres, Oracle, Azure SQL).
Exposure to DevOps tools and CI/CD pipelines.

Responsibilities

Handle escalated technical issues and perform debugging.
Ensure timely resolution of issues within SLAs.
Guide Level 1 staff and maintain documentation.

Skills

Problem-solving

Technical troubleshooting

Scripting (Python)

Job description

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Simfoni | Employee Life Cycle & Engagement | Talent Acquisition & Operations

***Please Note: This role is open to India based candidates only**

Simfoni specializes in sourcing, procurement and supplier management software for indirect material spend. Our solutions approach is grounded in the belief that results come through a combination of intelligent technology, domain expertise and a deep understanding of client business objectives and challenges. Our technology is deployed for major customers in over 40 countries and across 240,000+ suppliers.

Role Definition:

We are looking for a dedicated and technically skilled Level 2 Support Professional to handle escalated application issues, provide in-depth troubleshooting, and work closely with Level support, engineers, infrastructure team and other stakeholders. This role requires a strong understanding of IT systems, excellent problem-solving skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

This role operates during Eastern Standard Time (EST) business hours.

Key responsibilities include handling escalated technical issues from Level 1 support, identifying root causes through debugging, addressing configuration-related issues, monitoring system logs and scheduled tasks, and performing data insertions and updates as needed.
Ensure timely resolution of issues within defined SLAs and escalate to Level 3/Engineering when necessary.
Assist in deploying patches, updates, and system configurations.
Train or guide Level 1 staff when necessary and help in root cause analysis for recurring incidents.
Maintain documentation of standard operating procedures, configurations, and known issues.

Role Requirements:

2–4 years of experience in Application Support or a similar technical support role.
Experience with cloud-based database environments (e.g., Postgres, Oracle, Azure SQL Database).
Knowledge of scripting languages like Python.
Exposure to DevOps tools and CI/CD pipelines.

Above all, we value aptitude and the willingness to learn.

If you have the required skills and experience, we encourage you to apply for this exciting opportunity to work with a dynamic and innovative team.

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