Assistant Engineer - AO

Ericsson AB; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Ericsson AB in India is seeking a NOC Operations Lead to manage day-to-day 24x7 network surveillance and operations. You will guide a team to meet SLAs, ensure KPI fulfillment, and interface with cross-functional groups to resolve issues and deliver reliable service.

Strong telecom background, ITIL/CCNA/CCIP certifications are advantageous, with English and Hindi proficiency. This role requires handling emergencies and coordinating shift activities.

Qualifications

• Bachelor of Engineering degree is required.
• At least 1.5 years in telecom, with significant time in telecom networks.
• ITIL / CCNA / JNCIA / CCIP certifications are a plus.
• English and Hindi proficiency with strong interpersonal skills.

Responsibilities

• Manage day-to-day operational performance in NOC 24x7.
• Lead the team as a cohesive unit to meet SLAs.
• Ensure KPI/SLA fulfilment for network surveillance.
• Guide and mentor team members with technical leadership.
• Interface with Circle NPI, NPO, Optimization, SRF, FO, Projects, and customers.
• Analyze trouble tickets and propose timely actions.
• Integrate new nodes per standard processes.
• Plan manpower and perform shift operations.
• Support MSTOP processes and emergency off-hours planning.

Education

Bachelor of Engineering

Job description

About this opportunity

Managing NOC 24X7 environment & to handle the day-to-day operational challenges and ensure smooth operations and as per the contract agreements. Lead by example will be the key attribute desired for the role

Join our Team

Managing NOC 24X7 environment & to handle the day-to-day operational challenges and ensure smooth operations and as per the contract agreements. Lead by example will be the key attribute desired for the role

Key Responsibilities

• Responsible for day to day operational performance
• To lead the team as one coherent unit and deliver as per SLAs.
• Ensuring KPI / SLA Fulfillment related to Network Surveillance.
• Ensuring high motivation level of team resources
• Providing Technical guidance and Leadership to the team members
• To be able to interface with Interface with the other organizational entities like Circle team NPI, NPO, Optimization, SRF, FO, Projects, 3PP, Customer Support, Customer etc
• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
• To ensure new nodes are integrated as per the standardized processes.
• To predict man-power requirements
• SLA reporting for Ticket. (Response & resolution)
• Regular follow up on the events with relevant departments working on it as per the MSTOP process
• To plan & perform all the shift operational activities.
• To support and implement MSTOP processes.
• To act as a planned work coordinator for emergency requests beyond normal office hours

Candidate Prerequisites

Education: Degree in Bachelor of Engineering

Industry Experience

• At least 1.5 years’ experience in Telecom. Significant part of this experience must be in to Telecom Network
• Having completed at least 18 months in current role.
• Certifications: ITIL / CCNA/JNCIA/CCIP will be additional advantage
• Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management
• Language skills: Proficiency in Written & Spoken English & Hindi
• Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment

All academic credentials must be from recognized and accredited institutions and are further subject to verification