L1 Support Associate (Voice Process)

Exafluence Global Analytics; Tirupati; On-site; INR 240,000 - 360,000; Full time

Job summary

Exafluence Global Analytics in Tirupati, Andhra Pradesh is hiring for an L1 Support Associate (Voice Process). The role requires handling customer calls and providing basic software support in healthcare services. It is a work-from-office position with US night shifts and a six-day work week.

Graduation in any discipline is mandatory. Candidates with good English, active listening, and strong interpersonal skills will excel in this role, along with basic MS Office proficiency and a

Qualifications

• Graduation in any discipline is mandatory.
• Good verbal English communication and active listening skills.
• Basic computer knowledge and MS Office proficiency.
• Strong customer-handling, problem-solving, and interpersonal skills.
• Willingness to work in US night shifts.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address healthcare-related queries and provide basic software application support.
• Record customer interactions, manage support tickets, and follow up on pending requests.
• Escalate unresolved issues to appropriate technical or operational teams.
• Maintain service quality, customer satisfaction, and data confidentiality.

Skills

Verbal English

Active listening

Customer handling

Problem solving

Interpersonal skills

Education

Graduation in any discipline

Tools

MS Office

Job description

Job Description L1 Support Associate (Voice Process)

Location: Tirupati, Andhra Pradesh (Work from Office)
Experience: 02 Years | Freshers Eligible
Shifts: Australian Shift / US Night Shift
Working Days: 6 Days a Week

Job Summary

We are seeking Customer Support Associates to provide L1 customer and technical support for healthcare services and software applications through inbound and outbound voice processes.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address healthcare-related queries and provide basic software application support.
• Record customer interactions, manage support tickets, and follow up on pending requests.
• Escalate unresolved issues to appropriate technical or operational teams.
• Maintain service quality, customer satisfaction, and data confidentiality.

Required Skills & Qualifications

• Graduation in any discipline is mandatory.
• Good verbal English communication and active listening skills.
• Basic computer knowledge and MS Office proficiency.
• Strong customer-handling, problem-solving, and interpersonal skills.
• Willingness to work in US night shifts.