L1 Support Associate (Non-Voice Process)

Exafluence Global Analytics; Tirupati; On-site; INR 300,000 - 420,000; Full time

Job summary

Exafluence Global Analytics is seeking an L1 Support Associate to handle Fintech software queries via email, chat, and tickets. The role focuses on basic troubleshooting, data verification, and timely resolution.

Ideal candidates have graduation in any discipline, good English communication, and strong attention to detail. Night-shift availability for US/Australia time zones is required.

Qualifications

• Graduation in any discipline is mandatory.
• Good verbal English communication skills.
• Basic computer knowledge, MS Office proficiency, and typing skills.
• Strong attention to detail, analytical ability, and problem-solving skills.
• Willingness to work in US/ Australia night shifts.

Responsibilities

• Handle Fintech software-related customer queries through email, chat, and support tickets.
• Provide basic application troubleshooting and support for user access issues.
• Perform data verification, documentation, and system updates.
• Track service requests, maintain accurate records, and ensure timely resolution.
• Escalate complex issues to relevant technical or operational teams.
• Ensure data accuracy, confidentiality, and compliance with company procedures.

Skills

Verbal English

MS Office

Typing

Attention to detail

Analytical skills

Problem-solving

Night shift willingness

Education

Graduation in any discipline

Tools

MS Office

Job description

Job Description L1 Support Associate (Non-Voice Process)

Location: Tirupati, Andhra Pradesh (Work from Office) Experience: 02 Years | Freshers Eligible Shifts: Australian Shift / US Night shift Working Days: 6 Days a Week

Job Summary

We are seeking detail-oriented Process Associate to provide L1 support for Fintech services and software applications through email, chat, and ticket-based processes.

Key Responsibilities

• Handle Fintech software-related customer queries through email, chat, and support tickets.
• Provide basic application troubleshooting and support for user access issues.
• Perform data verification, documentation, and system updates.
• Track service requests, maintain accurate records, and ensure timely resolution.
• Escalate complex issues to relevant technical or operational teams.
• Ensure data accuracy, confidentiality, and compliance with company procedures.

Required Skills & Qualifications

• Graduation in any discipline is mandatory.
• Good verbal English communication skills.
• Basic computer knowledge, MS Office proficiency, and typing skills.
• Strong attention to detail, analytical ability, and problem-solving skills.
• Willingness to work in US/ Australia night shifts.