L1 Cloud Engineer - IT Operations & Infrastructure

Tata Communications; Pune District; On-site; INR 450,000 - 700,000; Full time

Job summary

Tata Communications is seeking an L1 Cloud Engineer in Pune to provide first-level support for cloud infrastructure, monitoring systems, and basic operational stability. You will handle incident monitoring, initial troubleshooting, and escalation to higher support teams.

Responsibilities include monitoring across AWS/Azure/GCP, responding to alerts, managing basic cloud resources and IAM, and maintaining incident logs in ServiceNow or Jira. Flexibility for 24x7 shifts may apply.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field; certifications preferred.
• Fundamental cloud knowledge with exposure to AWS/Azure/GCP.
• Familiarity with monitoring tools and ticketing systems.

Responsibilities

• Monitor cloud infrastructure (AWS/Azure/GCP) using monitoring tools
• Respond to alerts, incidents, and service requests promptly
• Perform initial troubleshooting of cloud-related issues
• Escalate unresolved issues to L2/L3 with documentation
• Manage basic cloud resources such as VMs, storage, and networking
• Assist in user access management (IAM roles/policies)
• Execute routine operational tasks like backups, patching, and updates
• Maintain incident logs and tickets in ServiceNow or Jira
• Ensure SLAs and operational guidelines are followed
• Support deployment activities under supervision

Skills

Cloud fundamentals

Networking basics

Linux and Windows familiarity

ITIL knowledge

Communication & problem solving

Education

Bachelor's degree in CS/IT

AWS Cloud Practitioner

Azure Fundamentals

Tools

AWS CloudWatch

Azure Monitor

ServiceNow

Jira

Job description

Job Summary

L1 Cloud Engineer is responsible for providing first-level support for cloud infrastructure, monitoring systems, and ensuring basic operational stability. This role focuses on incident monitoring, initial troubleshooting, and escalation to higher support teams.

Responsibilities

• Monitor cloud infrastructure (AWS/Azure/GCP) using monitoring tools
• Respond to alerts, incidents, and service requests in a timely manner
• Perform initial troubleshooting of cloud-related issues
• Escalate unresolved issues to L2/L3 teams with proper documentation
• Manage basic cloud resources such as VMs, storage, and networking components
• Assist in user access management (IAM roles/policies)
• Execute routine operational tasks like backups, patching, and updates
• Maintain incident logs and tickets in tools like ServiceNow or Jira
• Ensure adherence to SLAs and operational guidelines
• Support deployment activities under supervision

Requirements

• Basic knowledge of cloud platforms (AWS/Azure/GCP)
• Understanding of networking fundamentals (IP, DNS, VPN)
• Familiarity with Linux/Windows operating systems
• Basic understanding of virtualization and cloud architecture
• Awareness of monitoring tools (CloudWatch, Azure Monitor)
• Knowledge of ITIL and ticketing systems
• Good communication and problem-solving skills

Qualifications

• Bachelors degree in Computer Science, IT, or related field. Certifications like AWS Cloud Practitioner or Azure Fundamentals are preferred.

Experience

• 13 years of experience in cloud support, IT support, or infrastructure roles.

Work Environment

• 24x7 rotational shifts, collaborative work environment with L2/L3 teams.