Engineer, Cloud Engineering - R01570714

Brillio; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Brillio is seeking an IT Infrastructure L1 support engineer with 1–3 years of hands-on Azure experience. You will handle incident response, monitor services, perform triage, and maintain ticket hygiene in a production environment.

You will work with Azure VMs, storage, AD/RBAC, and network resources, applying SOPs and patching workflows. ServiceNow is used for incident management and reporting.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline.

Responsibilities

• Deliver L1 support for Azure infrastructure and platform services in production and non-production environments, ensuring timely incident response and operational continuity.
• Monitor Azure services, alerts, dashboards, backup status, and patch compliance using Azure Monitor, Log Analytics, and ServiceNow.
• Perform initial triage and first-level troubleshooting for incidents involving Azure VMs, storage, networking, identity, and backup failures.
• Maintain ServiceNow ticket hygiene by accurately categorizing, prioritizing, updating, and documenting tickets in line with SLAs.
• Execute approved SOPs and runbooks for routine operational tasks such as service checks, backup verification, log collection, and patch readiness checks.
• Assist with patching activities using Azure Update Manager, including compliance review, schedule tracking, and post-patching health checks under guidance.
• Support vulnerability remediation by validating assets, updating status, and escalating blockers to senior teams.
• Escalate incidents to L2/L3 teams with clear documentation of troubleshooting steps, impact, and evidence.

Skills

Azure VM administration

Azure storage management

Azure Active Directory & RBAC

Azure Monitor & Log Analytics

ServiceNow ticketing

Azure backup & recovery

Azure Update Manager & patch

PowerShell / Azure CLI

NSG & VNets

Azure Data Catalog (familiarity)

Azure Event Hub (exposure)

Azure Migration tools (basic)

Education

Bachelor’s degree in Computer Science/IT

Tools

Azure CLI

PowerShell

Job description

Experience Range:

with at least 1 to 3 years of IT infrastructure experience, including hands-on exposure to Azure cloud operations and L1 production support

Key Responsibilities:

• Deliver L1 support for Azure infrastructure and platform services in production and non-production environments, ensuring timely incident response and operational continuity
• Monitor Azure services, alerts, dashboards, backup status, and patch compliance using Azure Monitor, Log Analytics, and ServiceNow
• Perform initial triage and first-level troubleshooting for incidents involving Azure virtual machines, storage, networking, identity, and backup failures
• Maintain ServiceNow ticket hygiene by accurately categorizing, prioritizing, updating, and documenting tickets in line with SLAs
• Execute approved SOPs and runbooks for routine operational tasks such as service checks, backup verification, log collection, and patch readiness checks
• Assist with patching activities using Azure Update Manager, including compliance review, schedule tracking, and post-patching health checks under guidance
• Support vulnerability remediation by validating assets, updating status, and escalating blockers to senior teams
• Escalate incidents to L2/L3 teams with clear documentation of troubleshooting steps, impact, and evidence

Required Skills:

• Azure virtual machines administration
• Azure storage accounts and disks management
• Azure Active Directory and RBAC configuration
• Azure Monitor and Log Analytics
• ServiceNow ticketing and workflow management
• Azure backup and recovery validation
• Azure Update Manager and patch compliance
• Basic PowerShell scripting or Azure CLI usage
• Azure network security groups and virtual networks

Preferred Skills:

• Familiarity with Azure Data Catalog
• Exposure to Azure Event Hub
• Basic understanding of Azure Migration tools

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline