Jr Team Member - IT Operations & Infrastructure

Tata Communications; Maharashtra; On-site; INR 400,000 - 700,000; Full time

Job summary

Tata Communications is seeking an L1 Cloud Engineer to provide first-level support for cloud infrastructure, monitor systems, and perform initial troubleshooting. You will escalate issues to L2/L3 with clear documentation and manage basic cloud resources.

Ideal candidates have 1–3 years of cloud support experience, a CS/IT degree, and certifications like AWS Cloud Practitioner or Azure Fundamentals. The role involves 24x7 rotational shifts in a collaborative team environment.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• Certifications like AWS Cloud Practitioner or Azure Fundamentals are preferred.
• 1–3 years of experience in cloud support, IT support, or infrastructure roles.

Responsibilities

• Monitor cloud infrastructure (AWS/Azure/GCP) using monitoring tools.
• Respond to alerts, incidents, and service requests in a timely manner.
• Perform initial troubleshooting of cloud-related issues.
• Escalate unresolved issues to L2/L3 teams with proper documentation.
• Manage basic cloud resources such as VMs, storage, and networking components.
• Assist in user access management (IAM roles/policies).
• Execute routine operational tasks like backups, patching, and updates.
• Maintain incident logs and tickets in tools like ServiceNow or Jira.
• Ensure adherence to SLAs and operational guidelines.
• Support deployment activities under supervision.

Skills

Cloud platforms

Networking fundamentals

Linux/Windows basics

Virtualization basics

Monitoring tools

ITIL & tickets

Communication skills

Problem-solving

Education

Bachelor’s degree in CS/IT

AWS Cloud Practitioner / Azure Fundamentals

Tools

ServiceNow

Jira

IAM tooling

CloudWatch/Azure Monitor

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description: L1 Cloud Engineer

Role Summary

An L1 Cloud Engineer is responsible for providing first-level support for cloud infrastructure, monitoring systems, and ensuring basic operational stability. This role focuses on incident monitoring, initial troubleshooting, and escalation to higher support teams.

Key Responsibilities

• Monitor cloud infrastructure (AWS/Azure/GCP) using monitoring tools
• Respond to alerts, incidents, and service requests in a timely manner
• Perform initial troubleshooting of cloud-related issues
• Escalate unresolved issues to L2/L3 teams with proper documentation
• Manage basic cloud resources such as VMs, storage, and networking components
• Assist in user access management (IAM roles/policies)
• Execute routine operational tasks like backups, patching, and updates
• Maintain incident logs and tickets in tools like ServiceNow or Jira
• Ensure adherence to SLAs and operational guidelines
• Support deployment activities under supervision

Required Skills

• Basic knowledge of cloud platforms (AWS/Azure/GCP)
• Understanding of networking fundamentals (IP, DNS, VPN)
• Familiarity with Linux/Windows operating systems
• Basic understanding of virtualization and cloud architecture
• Awareness of monitoring tools (CloudWatch, Azure Monitor)
• Knowledge of ITIL and ticketing systems
• Good communication and problem-solving skills

Qualifications

Bachelor’s degree in Computer Science, IT, or related field. Certifications like AWS Cloud Practitioner or Azure Fundamentals are preferred.

Experience

1–3 years of experience in cloud support, IT support, or infrastructure roles.

Work Environment

24x7 rotational shifts, collaborative work environment with L2/L3 teams.