L1 - Azure Operations & Monitoring Engineer

OpsTree Solutions; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

OpsTree Solutions in Mumbai invites an L1 Azure Operations & Monitoring Engineer to ensure proactive monitoring, incident handling, and day-to-day infra stability across Azure and allied platforms. You will own on-call support, SLA adherence, alert governance, and deployment validation, coordinating with L2/L3 teams for escalations.

The role emphasizes monitoring of VMs, AKS, databases, storage, networks, and security events, with daily reporting and governance across production and

Responsibilities

• Proactive monitoring of Azure VMs, AKS, networks, storage, and services.
• First-level troubleshooting, incident logging, and escalation readiness.
• Coordinate with L2/L3 teams for critical incidents.
• Prepare daily health and availability reports and dashboards.
• Support deployment validation and DR readiness.
• Ensure SLA adherence and ticket governance.

Job description

L1 - Azure Operations & Monitoring Engineer

L1 – Azure Operations & Monitoring Engineer

Scope Summary

The L1 Operations & Monitoring Engineer will be responsible for proactive monitoring, operational governance, first-level troubleshooting, incident management, alert handling, deployment validation support, and day-to-day infrastructure operational stability across Azure and integrated cloud platforms. The role focuses on ensuring infrastructure availability, operational continuity, alert governance, SLA adherence, and escalation management across production and non-production environments.

Key Scope of Work

Infrastructure & Platform Monitoring

• 9x6 monitoring of Azure VMs, AKS clusters, networking components, ADX, HDInsight, storage services, CDN services, and cloud platform availability.
• Monitor infrastructure health, CPU, memory, disk utilization, network latency, storage performance, SSL validity, and service availability.
• Monitor AKS pods, nodes, ingress controllers, deployments, namespaces, and cluster health.
• Monitor database platform health for ScyllaDB, MongoDB, Redis, and Azure SQL environments.
• Monitor Fastly CDN, JioCDN, Firebase, GCP services, and integrated cloud services.
• Handle first-level troubleshooting, service restarts, pod restarts, alert acknowledgement, and issue tracking.
• Monitor CloudXP, Azure Monitor, Log Analytics, and centralized observability alerts.
• Coordinate and escalate critical alerts and incidents to L2/L3 teams.
• Track incidents until closure and maintain operational governance.

Backup, DR & Operational Governance

• Monitor backup jobs, DR status, recovery readiness, and infrastructure health.
• Validate deployment completion and support release validation activities.
• Prepare daily operational reports, health reports, incident summaries, and availability dashboards.
• Ensure ticket management, SLA adherence, and operational response tracking.

Security & Compliance Monitoring

• Monitor WAF alerts, Azure Defender alerts, failed login attempts, SSL expiry alerts, and infrastructure security events.
• Support security monitoring and operational governance across production platforms.

On-Call & Operational Support

• Participate in operational support activities and escalation coordination during critical incidents.
• Support after-hours incident escalation coordination as per defined operational governance.

Priority Scope Item

• P1 9x6 Infrastructure & Platform Monitoring
• P1 AKS Pod, Node & Deployment Monitoring
• P1 Backup & DR Monitoring
• P1 Security Monitoring (WAF, Defender, SSL, Failed Logins)
• P1 Ticket Management & SLA Tracking
• P1 Daily Operational Reporting & Availability Reporting
• P1 On-Call & After-Hours Incident Coordination