L & D Training Specialist

Green Sm; Gurugram District; On-site; INR 800,000 - 1,600,000; Full time

Benefits offered by this job

High visibility with leadership

Ownership of training initiatives

Exposure to high-growth operations

Job summary

Green Sm is seeking a high-impact L&D Training Specialist to design, deliver, and scale training across operations teams in Gurugram. You will partner with business leaders to identify skill gaps and deploy structured programs across field and classroom environments.

The role emphasizes data-driven insights, large-scale deployments, and ongoing content improvement. Expect ownership of end-to-end training initiatives and close collaboration with drivers, frontline staff, and internal teams to

Qualifications

• 3+ years of experience in Training / L&D / Employee Development roles.
• Proven experience delivering large-scale training programs and field coaching.
• Strong data-driven approach to measure impact.

Responsibilities

• Design and execute training strategies aligned with business and operational goals.
• Deliver classroom and field training sessions for frontline employees and drivers.
• Plan and manage large-scale deployments with 100+ participants.
• Track training metrics and build dashboards for stakeholders.

Skills

L&D Strategy

Training Delivery

TNA

Training Evaluation

Coaching & Capability Building

LMS & E-learning Platforms

Stakeholder Management

Data Tracking & Reporting

Education

Bachelor's degree in HR / Education / Business

Tools

LMS platforms

Excel

E-learning authoring tools

Job description

L&D Training Specialist (Operations / Field Excellence)

Immediate Joiners required (Should be able to join 2-3 days)

Role Overview

We are seeking a high-impact Learning & Development Training Specialist to design, deliver, and scale training initiatives across operations teams. This role will play a critical part in improving workforce capability, driving performance outcomes, and ensuring consistent execution standards across field and classroom environments.

The ideal candidate will partner closely with business leaders to identify skill gaps, deploy structured learning programs, and continuously enhance training effectiveness through data-driven insights.

Key Responsibilities

Training Strategy & Execution

• Develop and execute training strategies aligned with business and operational goals
• Design structured training programs for frontline employees, drivers, and internal teams
• Deliver engaging classroom and on-ground (field) training sessions
• Plan and manage large-scale training deployments (100+ participants)

Performance & Capability Building

• Conduct Training Needs Analysis (TNA) to identify skill and performance gaps
• Drive field coaching initiatives to improve real-time performance
• Conduct assessments and evaluations to measure training effectiveness
• Lead retraining and refresher programs for underperforming or non-compliant employees

Systems & Reporting

• Manage and optimize Learning Management Systems (LMS) and e-learning platforms
• Track training metrics, performance outcomes, and post-training impact
• Build dashboards and reports to provide actionable insights to stakeholders

Quality & Continuous Improvement

• Drive quality improvement initiatives through targeted training interventions
• Collaborate with cross-functional teams to standardize training processes
• Continuously enhance content, delivery methods, and training frameworks

Required Skills (Must-Have)

• Learning & Development (L&D) Strategy
• Training Delivery (Classroom & Field Training)
• Training Needs Analysis (TNA)
• Training Effectiveness & Evaluation
• Performance Coaching & Capability Building
• LMS & E-learning Platforms
• Stakeholder Management
• Data Tracking & Reporting (Excel / Dashboards)

Preferred Skills (Good-to-Have)

• Experience in logistics, mobility, ride-hailing, or e-commerce industries
• Experience handling driver or gig workforce training
• Familiarity with large-scale operations training environments
• Exposure to quality assurance or process improvement initiatives

Experience & Qualifications

• Bachelors degree in Human Resources, Education, Business, or related fields
• 3+ years of experience in Training / L&D / Employee Development roles
• Proven experience in delivering large-scale training programs and field coaching

Behavioral Traits (Hiring Signals)

• Strong execution focus with attention to detail
• High ownership and accountability mindset
• Excellent communication and presentation skills
• Proactive, adaptable, and solution-oriented
• Ability to thrive in fast-paced, operations-driven environments

Benefits / Value Proposition

• Opportunity to drive large-scale workforce capability and performance
• High visibility with business and operations leadership
• Ownership of end-to-end training initiatives
• Exposure to dynamic, high-growth operational environments