L&D Manager

MyClassboard Educational Solutions Pvt Ltd; Hyderabad; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

MyClassboard Educational Solutions Pvt Ltd in Hyderabad is seeking an experienced L&D Manager to oversee end-to-end learning and development activities for clients and product users. You will design product-based courses, create training materials, and deliver sessions to drive adoption.

Responsibilities include campaigns, content creation, and collaboration with product, implementation, support, and sales teams to meet client training needs.

Qualifications

• 6–8 years of experience in L&D / client training / product training / customer education.
• Strong experience in training content and course development.
• Excellent training delivery, presentation, facilitation, and communication skills.
• Experience in online and classroom training.
• Strong understanding of LMS, e-learning and digital learning platforms.
• Ability to simplify complex software/product features into easy-to-understand training content.
• Strong stakeholder and client management skills.
• Good documentation, reporting and training analytics.
• Proficiency in PowerPoint, Excel and digital content creation tools.
• Exposure to AI tools for content creation and learning material development is an advantage.
• Experience in EdTech, SaaS, School ERP, LMS, or B2B software training will be preferred.

Responsibilities

• Manage end-to-end client training and L&D activities for mcbapp.com products.
• Understand client requirements and identify training and learning needs.
• Develop product training courses, modules, presentations, guides, videos, FAQs, assessments, and other learning content.
• Conduct product training, onboarding sessions, workshops, webinars, and refresher training for clients.
• Train clients on new features, modules, product updates, and processes.
• Create structured learning paths and training programs for different client/user groups.
• Plan and execute training campaigns, product awareness programs, workshops, and learning initiatives.
• Coordinate with Product, Implementation, Support, Sales, and Customer Success teams to understand product updates and client requirements.
• Work closely with Product SMEs to convert product knowledge into training content.
• Maintain training documentation, course materials, attendance, feedback, assessments, and client training records.
• Track training completion, participation, feedback, knowledge improvement, and product adoption.
• Prepare regular L&D reports, dashboards, and training effectiveness reports for management.
• Manage and update LMS / learning platforms and digital content.
• Continuously improve training programs based on client feedback, product changes, and business requirements.
• Support clients during new product/module launches through training and learning campaigns.
• Coordinate with internal and external trainers when required.

Skills

L&D management

Training content development

Training delivery

Online & classroom training

LMS expertise

Stakeholder management

Tools

PowerPoint

Excel

AI content tools

Job description

We are looking for an experienced L&D Manager to manage end-to-end Learning & Development activities for our clients and product users. The role will focus on understanding client training requirements, preparing product-based courses and training materials, conducting training sessions, managing learning campaigns, and ensuring successful product adoption.

Key Responsibilities

• Manage end-to-end client training and L&D activities for mcbapp.com products.
• Understand client requirements and identify training and learning needs.
• Develop product training courses, modules, presentations, guides, videos, FAQs, assessments, and other learning content.
• Conduct product training, onboarding sessions, workshops, webinars, and refresher training for clients.
• Train clients on new features, modules, product updates, and processes.
• Create structured learning paths and training programs for different client/user groups.
• Plan and execute training campaigns, product awareness programs, workshops, and learning initiatives.
• Coordinate with Product, Implementation, Support, Sales, and Customer Success teams to understand product updates and client requirements.
• Work closely with Product SMEs to convert product knowledge into simple and effective training content.
• Maintain complete training documentation, course materials, attendance, feedback, assessments, and client training records.
• Track training completion, participation, feedback, knowledge improvement, and product adoption.
• Prepare regular L&D reports, dashboards, and training effectiveness reports for management.
• Manage and update LMS / learning platforms and digital learning content.
• Continuously improve training programs based on client feedback, product changes, and business requirements.
• Support clients during new product/module launches through training and learning campaigns.
• Coordinate with internal and external trainers when required.

Required Skills

• 6-8 years of experience in L&D / Client Training / Product Training / Customer Education.
• Strong experience in training content and course development.
• Excellent training delivery, presentation, facilitation, and communication skills.
• Experience in conducting online and classroom training.
• Strong understanding of LMS, e-learning and digital learning platforms.
• Ability to simplify complex software/product features into easy-to-understand training content.
• Strong stakeholder and client management skills.
• Good documentation, reporting, and training analytics skills.
• Good knowledge of PowerPoint, Excel and digital content creation tools.
• Exposure to AI tools for content creation and learning material development is an advantage.
• Experience in EdTech, SaaS, School ERP, LMS, or B2B software training will be preferred.

Ideal Candidate

A candidate who can own client L&D end-to-end - from understanding training requirements and creating courses/content to conducting training, running learning campaigns, maintaining documentation, and measuring training effectiveness and product adoption.