L&D Executive | Conrad Bengaluru

Hilton; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Hilton is hiring an L&D Executive to design, implement, and evaluate comprehensive training programs for hotel teams. You will identify training needs, develop courses aligned with job responsibilities and career paths, and manage training budgets to maximize ROI.

The role emphasizes instructional design, adult learning principles, and modern delivery methods (e-learning, blended learning) to elevate service quality and performance across departments.

Qualifications

• Minimum 2 years in L&D with designing and evaluating training programs.
• Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.
• Skilled in instructional design, adult learning principles, and modern training methods (e-learning, blended learning).
• Proficient in assessing training effectiveness and aligning programs with business goals.
• Experienced with Learning Management Systems (LMS) and Microsoft Office.
• Strong verbal and written skills; able to engage and motivate diverse teams.

Responsibilities

• Monitor and review performance with department managers and trainers to review trends and plan actions.
• Deliver continuous improvement by identifying opportunities to enhance training initiatives.
• Manage training records using designated systems and tools.
• Oversee department-specific training programs such as safety, job skills checklists, and educational assistance.
• Inspire and develop the team, provide coaching, and foster a positive work environment.

Skills

L&D Leadership

Instructional Design

Adult Learning

LMS Experience

Microsoft Office

Cross-functional

Education

Degree in HR/OD/Hospitality Management

Tools

LMS

Digital Training Tools

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance; assessing training needs, designing and updating training courses to ensure that the training content matches the team members' job responsibilities and career paths; managing training budgets to ensure maximum return on training investment.

Job Description

As an L&D Executive, you’re not just managing training initiatives for hotel team members – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Monitor and review performance: Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements.
• Deliver continuous improvement: Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs.
• Manage training records: Track, maintain, and audit individual team member training records using designated systems and tools.
• Oversee departmental training programs: Manage and monitor department-specific training programs such as alcohol awareness, food safety, job skills checklists, and educational assistance.
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• Minimum 2 years in L&D, with a strong track record in designing, delivering, and evaluating training programs.
• Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.
• Skilled in instructional design, adult learning principles, and modern training methods (e.g., e-learning, blended learning).
• Proficient in assessing training effectiveness and aligning programs with business goals.
• Experienced with Learning Management Systems (LMS), digital training tools, and Microsoft Office.
• Strong verbal and written skills; able to engage and motivate diverse teams.
• Committed to continuous learning and staying updated on emerging training trends.
• Proven ability to work cross-functionally to identify needs and support performance improvement.
• Capable of managing training teams and multiple projects effectively.