Korean Customer Support Executive

Vrinda International; Bengaluru; On-site; INR 280,000 - 440,000; Full time

Job summary

Vrinda International seeks a dedicated Korean Customer Support Executive to serve as the primary liaison with Korean-speaking clients. The role focuses on delivering exceptional service while handling complex inquiries and maintaining high-quality interactions.

Candidates should leverage bilingual skills and industry background to resolve issues efficiently and support operational goals. The position requires fluent Korean, prior BPO or airline experience, and strong English documentation

Qualifications

• Proficiency in Korean (speaking and writing).
• Experience in customer service quality management and improvement strategies.
• Flexibility to work rotational shifts as required.

Responsibilities

• Deliver professional and empathetic Korean language support to clients.
• Monitor service quality metrics and ensure interactions meet standards.
• Apply problem-solving skills to de-escalate and resolve issues promptly.
• Adapt to rotational shift schedules to provide continuous coverage.
• Maintain clear internal documentation and reports in English.
• Leverage prior BPO or airline experience to handle customer interactions professionally.
• Ensure effective communication to understand and meet customer needs.

Skills

Korean language

English language

BPO experience

Airline industry experience

Customer service skills

Job description

Job Description

We are seeking a dedicated Korean Customer Support Executive to serve as a primary liaison between our organization and Korean-speaking clients. This pivotal role is designed to ensure the delivery of exceptional service standards while effectively managing complex inquiries and maintaining high-quality customer interactions. The ideal candidate will leverage their bilingual capabilities and industry-specific background to resolve issues efficiently, thereby enhancing overall client satisfaction and supporting the operational goals of our customer service division.

Responsibilities

• Deliver professional and empathetic customer support in the Korean language, addressing inquiries and concerns with precision.
  
• Monitor and uphold service quality metrics to ensure all interactions meet established organizational standards.
  
• Apply strong problem-solving techniques to navigate conflicts and resolve customer issues in a timely manner.
  
• Adapt to and perform effectively within rotational shift schedules to provide continuous coverage.
  
• Utilize advanced English proficiency for internal documentation, reporting, and cross-departmental communication.
  
• Leverage prior experience within the BPO or airline sectors to manage customer interactions with industry best practices.
  
• Facilitate clear and effective communication channels to ensure customer needs are understood and met promptly.
  

Requirements

• Demonstrated proficiency in the Korean language, both spoken and written.
  
• Proven expertise in managing customer service quality and implementing improvement strategies.
  
• Strong aptitude for problem-solving and de-escalating conflict situations.
  
• Flexibility and commitment to working rotational shifts as required by operational needs.
  
• High level of English language proficiency for professional correspondence.
  
• Mandatory prior work experience in the BPO or airline industry.
  
• Excellent interpersonal and communication skills for handling diverse customer scenarios.