CSR- korean Speaker

Abhidi Solution Sdn Bhd; India; Remote; INR 920,000 - 1,446,000; Full time

Job summary

Abhidi Solution Sdn Bhd is looking for a CSR Korean Speaker to support customer interactions remotely. You will handle chats, emails, and calls while upholding quality targets and professional conduct.

Fluency in English and Korean is essential, with prior customer service experience. The role involves rotational shifts, including weekends and public holidays, and a relevant diploma or degree is preferred.

Qualifications

• Experience in Customer Service environment.
• Excellent written and spoken in English.
• Excellent written and spoken in Korea.

Responsibilities

• To assist the candidate with all aspects of the testing process from registration to test delivery.
• To interface between candidates, clients and test sites in a professional and efficient manner.
• Achieve and maintain all key quality and productivity metrics
• Escalate unresolved candidate grievances to designated departments for further investigation.
• To respond to incoming chats/emails/calls within a specified timeframe according to company guidelines.
• To ensure excellent reliability with minimal unplanned absences as per company guidelines.
• To attend required training to continually learn knowledge of practices, procedures, policies and
• clients.
• To communicate and participate in team meetings, in order to share best practice and flag issue
• to the Team Manager.
• To meet agreed objectives enabling the corporate objectives to be achieved.
• Continuously identify work process improvements and communicate to Team Manager and (or)
• management Team.

Skills

English proficiency

Korean proficiency

Customer service

Communication skills

Education

SPM

Diploma

Bachelor's Degree

Job description

Job Title-CSR Korean Speaker

Job Type-Permanent

Work Mode- Work from home/ Remote

Office location-Damansara heights

DUTIES & RESPONSIBILITIES:

• To assist the candidate with all aspects of the testing process from registration to test delivery.
• To interface between candidates, clients and test sites in a professional and efficient manner.
• Achieve and maintain all key quality and productivity metrics
• Escalate unresolved candidate grievances to designated departments for further investigation.
• To respond to incoming chats/emails/calls within a specified timeframe according to company guidelines.
• To ensure excellent reliability with minimal unplanned absences as per company guidelines.
• To attend required training to continually learn knowledge of practices, procedures, policies and
• clients.
• To communicate and participate in team meetings, in order to share best practice and flag issue
• to the Team Manager.
• To meet agreed objectives enabling the corporate objectives to be achieved.
• Continuously identify work process improvements and communicate to Team Manager and (or)
• management Team.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor's Degree or equivalent.
• Experience in Customer Service environment.
• Excellent written and spoken in English.
• Excellent written and spoken in Korea.
• Ability to empathize and remain professional during all interactions.
• Applicants should be willing to work on rotational shift, which covers both weekends and public
• holidays and night shift.