Customer Support Executive | International BPO

Talent Acquaintance; Hyderabad; Sur place; INR 250 000 - 400 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer service professional to handle inquiries, provide accurate information about products or services, and build strong relationships with customers in Hyderabad. The role emphasizes collaborating with internal teams to resolve complex complaints and maintaining extensive product knowledge.

Ideal candidates will demonstrate excellent communication, adaptability, and teamwork, with a track record of meeting quality metrics and sales goals in a fast-paced

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Connaissances

Excellent communication

Interpersonal skills

Fast-paced environment

Problem-solving

Attention to detail

Teamwork

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.