Kore Agent Developer

Mphasis; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Mphasis is seeking experienced candidates for a role focused on AI development in Hyderabad, India. The successful candidate will implement IVR voice chat and omnichannel bot experiences while building and maintaining Kore.ai virtual assistants.

Responsibilities include integrating GenAI capabilities into workflows, developing backend services with Node.js and Python, and troubleshooting production issues. A collaborative approach with Senior Engineers and QA is essential.

Qualifications

• Experience in Agentic AI Platform standards and Prompt engineering.
• Strong knowledge in Node.js and Python.
• Experience with REST APIs for integration.

Responsibilities

• Implement IVR voice chat and omnichannel bot experiences.
• Build and maintain Kore.ai virtual assistants.
• Integrate GenAI capabilities into conversational workflows.
• Troubleshoot and fix production issues.

Job description

Experience into Agentic AI Platform standards and Prompt engineering

Implement IVR voice chat and omnichannel bot experiences leveraging Kore ai multichannel capabilities.

Build and maintain Kore ai virtual assistants

Implement dialog flows intents and integrations

Integrate GenAI capabilities into conversational workflows

Develop backend services using Node js and Python

Integrate bots with enterprise systems via REST APIs

Troubleshoot and fix production issues

Collaborate with Senior Engineers Prompt Engineers QA and BAs

Follow coding standards and delivery best practices