AI Solution Architect — Kore.ai Agent Platform & Enterprise Conversational AI

Pronix Inc; Hyderabad; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

Pronix Inc. in Hyderabad, India seeks an experienced Enterprise Architect to own solution architecture and delivery for Kore.ai Agent Platform across voice, digital and agent-assist use cases.

You will design architectures, lead migrations from XO to Agent Platform, and define integration patterns with CCaaS, CRM, and knowledge bases, ensuring secure, scalable deployments and pass technical reviews.

Qualifications

• 6+ years enterprise architecture experience.
• 2+ years delivering Kore.ai XO Platform or Agent Platform solutions.
• Deep knowledge of Kore.ai Agent Platform, SmartAssist, AgentAssist, Search AI and XO migration patterns.

Responsibilities

• Own solution architecture and delivery for Kore.ai Agent Platform implementations across voice, digital and agent-assist use cases.
• Design Kore.ai Agent Platform architectures covering agents, tools, memory, orchestration, guardrails and retrieval.
• Lead migration from XO V1/V2 to Agent Platform for enterprise customers.
• Define integration patterns for CCaaS, CRM, knowledge bases and observability stacks on Kore.ai.

Skills

Enterprise architecture

Kore.ai Agent Platform

XO migration

Security governance

LLM guardrails

Contact-center integrations

Job description

Own solution architecture and delivery for Kore.ai Agent Platform (Artemis) implementations across voice, digital and agent-assist use cases.

Responsibilities

• Design Kore.ai Agent Platform architectures covering agents, tools, memory, orchestration, guardrails and retrieval.
• Lead migration from XO V1/V2 to Agent Platform and greenfield Artemis builds for enterprise customers.
• Define integration patterns for CCaaS, CRM, knowledge bases and observability stacks on Kore.ai.

Requirements

• 6+ years enterprise architecture; 2+ years delivering Kore.ai XO Platform or Agent Platform solutions.
• Deep knowledge of Kore.ai Agent Platform, SmartAssist, AgentAssist, Search AI and XO migration patterns.
• Strong grasp of contact-center integrations, LLM guardrails, security and enterprise data governance.

Expected outcomes

• Deliver Kore.ai architectures that pass client and partner technical review on first submission.
• Complete XO-to-Agent-Platform migrations without service disruption.
• Build reusable Kore.ai design patterns that reduce build time on subsequent projects.