Voice Operations Engineer – 24×7 Customer Support

KoreConX Inc; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Kore.ai, a leading AI company, is seeking a Voice Operations Engineer to join our 24x7 Customer Support team in Hyderabad. You will be responsible for real-time troubleshooting of voice and telephony issues, monitoring gateway performance, and ensuring high availability for enterprise clients across global regions.

Ideal candidates are customer-focused with strong technical skills in voice networks and telephony, and a passion for reliable, scalable AI-driven communication solutions.

Qualifications

• Role requires 24x7 voice gateway operations expertise.
• Customer-focused approach with ability to troubleshoot real-time voice issues.
• Experience with monitoring and maintaining telephony systems is a plus.

Responsibilities

• Respond to voice network incidents and troubleshoot real-time telephony problems.
• Monitor voice gateway performance and ensure service availability.
• Collaborate with enterprise customers to resolve complex voice issues quickly.

Job description

Voice Operations Engineer – 24×7 Customer Support

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

Voice Operations Engineer – 24×7 Customer Support

About the Role

• We are seeking a skilled and customer-focused Voice Operations Engineer to join our 24×7
• Voice Gateway Operations team. The role will support enterprise customers, troubleshoot
• real-time voice and telephony issues, monitor