Key Accounts Manager Facility Management

Sodexo; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Sodexo in Pune is seeking a seasoned Key Account Manager (KAM) to lead strategic client accounts within the Facility Management Soft Services portfolio. This role focuses on delivering service excellence, strong client relationships, and profitable account growth.

You will oversee soft services delivery, ensure SLA/KPI compliance, and drive process improvements while leading site managers and frontline teams to achieve high performance and client satisfaction.

Responsibilities

• Act as the primary point of contact for assigned key clients.
• Build and maintain strong stakeholder relationships across client organisations.
• Conduct regular governance meetings, service reviews, and business reviews.
• Ensure high customer satisfaction through consistent service delivery and issue resolution.
• Oversee delivery of soft services including housekeeping, pantry management, pest control, landscaping, concierge, mailroom, and related services.
• Ensure compliance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Drive operational excellence through process improvements and best practices.
• Conduct periodic site audits and ensure corrective actions are implemented.
• Manage account profitability, budgets, and cost optimisation initiatives.
• Monitor revenue realisation, invoicing, collections, and contract compliance.
• Identify opportunities for upselling and cross-selling facility management services.
• Support contract renewals and commercial negotiations.
• Lead and mentor site managers, supervisors, and operational teams.
• Ensure adequate manpower deployment and resource utilisation.
• Drive employee engagement, productivity, and performance management.
• Ensure training and development of frontline teams.

Job description

The Key Account Manager (KAM) will be responsible for managing and growing strategic client accounts within the Facility Management Soft Services portfolio. The role involves ensuring service excellence, maintaining strong client relationships, driving operational efficiency, managing profitability, and identifying opportunities for business expansion.

Sodexo is looking for Soft Service KAM.

Client Relationship Management

• Act as the primary point of contact for assigned key clients.
• Build and maintain strong stakeholder relationships across client organisations.
• Conduct regular governance meetings, service reviews, and business reviews.
• Ensure high customer satisfaction through consistent service delivery and issue resolution.

Operations Management

• Oversee delivery of soft services including housekeeping, pantry management, pest control, landscaping, concierge, mailroom, and related services.
• Ensure compliance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Drive operational excellence through process improvements and best practices.
• Conduct periodic site audits and ensure corrective actions are implemented.

Financial & Commercial Management

• Manage account profitability, budgets, and cost optimisation initiatives.
• Monitor revenue realisation, invoicing, collections, and contract compliance.
• Identify opportunities for upselling and cross-selling facility management services.
• Support contract renewals and commercial negotiations.

Team Leadership

• Lead and mentor site managers, supervisors, and operational teams.
• Ensure adequate manpower deployment and resource utilisation.
• Drive employee engagement, productivity, and performance management.
• Ensure training and development of frontline teams.