Key Accounts Manager

Zolo Stay Co- Living; Udupi district; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Zolo Stay Co- Living in Karnataka seeks a proactive Key Account Manager (Operations) to oversee end-to-end campus operations, manage client relationships, and drive business performance. You will lead campus teams, ensure SOPs and compliance, and deliver a superior student living experience across campuses.

The role emphasizes stakeholder management, operational excellence, and proactive issue resolution to sustain revenue and service standards.

Qualifications

• Strong stakeholder management and leadership skills.
• Problem-solving ability with a practical, action-oriented approach.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong relationships with institutional partners.
• Proactively manage client expectations and ensure high levels of customer satisfaction.
• Drive timely invoicing, collections, and revenue realization.
• Oversee end-to-end hostel operations across campuses.
• Lead, mentor, and develop on-ground teams.
• Ensure adherence to standard operating procedures, audits, and compliance.
• Resolve operational escalations promptly and implement preventive measures.
• Create a safe, engaging campus environment and improve student experience.
• Continuously improve processes to enhance efficiency and performance.

Skills

Stakeholder management

Leadership

Problem solving

Multi-tasking

Job description

Role Summary

As a Key Account Manager (Operations), you will be responsible for managing end-to-end campus operations, client relationships, and business performance. This role is focused on delivering a seamless, compliant, and student-centric living experience while driving operational excellence across multiple campuses.

Key Responsibilities

Client & Account Management

• Build and maintain strong relationships with institutional partners.
• Proactively manage client expectations and ensure high levels of customer satisfaction.

Financial Ownership

• Drive timely invoicing, collections, and revenue realization.
• Minimize revenue leakages and ensure timely payments.

Campus Operations Management

• Oversee end-to-end hostel operations.
• Ensure consistent service delivery and operational excellence across campuses.

People & Team Leadership

• Lead, mentor, and develop on-ground teams.
• Foster accountability, role clarity, and a high-performance culture.

SOPs & Compliance

• Ensure adherence to standard operating procedures, audits, and compliance requirements.
• Maintain process integrity and audit readiness.

Incident & Escalation Management

• Resolve operational escalations promptly and effectively.
• Implement preventive measures to minimize recurring issues.

Student Experience

• Create a safe, engaging, and well-managed campus environment.
• Drive initiatives that enhance student satisfaction and overall campus experience.

Operational Excellence

• Continuously improve processes to enhance efficiency, consistency, and operational performance.

Eligibility Criteria

• 812 years of experience in Operations, Hospitality, Facility Management, or a related field.
• Strong stakeholder management, leadership, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.