Campus Operations Manager

Sunstone Education; Jaipur; On-site; INR 279,000 - 469,000; Full time

Job summary

Sunstone Education on Jaipur campus seeks a proactive Student Operations lead to manage onboarding, daily touchpoints, and escalation of administrative concerns. You will coordinate with academic teams to ensure timely schedules and communications, while monitoring satisfaction metrics and driving improvements.

You will also ensure campus compliance, draft SOPs, conduct audits, liaise with authorities, and maintain accurate records of student data and course visibility across platforms.

Responsibilities

• Own the end-to-end student operations experience on campus from onboarding to daily touchpoints.
• Serve as the primary escalation point for student concerns related to administrative processes.
• Coordinate with academic teams to ensure schedules, communications, and operational updates reach students accurately and on time.
• Monitor student experience metrics and initiate interventions to improve satisfaction.
• Facilitate orientation programmes, campus events, and community-building initiatives.
• Ensure the campus operates in full compliance with institutional policies, safety standards, and regulatory guidelines.
• Draft, update, and communicate campus rules, SOPs, and codes of conduct to students and staff.
• Conduct periodic audits of campus facilities, processes, and records to flag and resolve compliance gaps.
• Liaise with relevant authorities (internal and external) for inspections, certifications, or regulatory submissions.
• Maintain accurate, up-to-date records of student data, attendance, operations logs, and campus activity.
• Manage and improve Course Visibility — ensuring timetables, schedules, and course updates are correctly reflected across all student-facing platforms.
• Track, triage, and report on SWD (Student Welfare & Development) tickets raised for the brand, ensuring timely closure and root-cause analysis.
• Produce regular reports and dashboards for leadership covering key operational metrics.
• Identify data gaps and implement systems or workflows to improve information accuracy.

Job description

Key Responsibilities

Student Operations

• Own the end-to-end student operations experience on campus from onboarding to daily touchpoints
• Serve as the primary escalation point for student concerns related to administrative processes
• Coordinate with academic teams to ensure schedules, communications, and operational updates reach students accurately and on time
• Monitor student experience metrics and initiate interventions to improve satisfaction
• Facilitate orientation programmes, campus events, and community-building initiatives

Campus Regulations & Compliance

• Ensure the campus operates in full compliance with institutional policies, safety standards, and regulatory guidelines
• Draft, update, and communicate campus rules, SOPs, and codes of conduct to students and staff
• Conduct periodic audits of campus facilities, processes, and records to flag and resolve compliance gaps
• Liaise with relevant authorities (internal and external) for inspections, certifications, or regulatory submissions

Data Management

• Maintain accurate, up-to-date records of student data, attendance, operations logs, and campus activity
• Manage and improve Course Visibility — ensuring timetables, schedules, and course updates are correctly reflected across all student-facing platforms
• Track, triage, and report on SWD (Student Welfare & Development) tickets raised for the brand, ensuring timely closure and root-cause analysis
• Produce regular reports and dashboards for leadership covering key operational metrics
• Identify data gaps and implement systems or workflows to improve information accuracy