Key Accounts Manager

Patcorn Drymix; Raipur; On-site; INR 700,000 - 900,000; Full time

Benefits offered by this job

ESOPs

Skill development stipend

Adventure & team events

High-growth environment

Job summary

Patcorn Drymix is seeking a proactive Key Account Manager to cultivate and nurture strong client relationships, coordinate with sales and operations, and drive customer satisfaction from Raipur to broader markets.

You will maintain CRM records, support reporting, and ensure timely order execution while collaborating with multiple teams. This role emphasizes a customer-first mindset and strong communication skills.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
• Experience in Key Account Management, CRM, Sales Coordination, or Customer Relationship Management.
• Strong communication, relationship management, and problem-solving skills.
• Proficiency in CRM software, MS Excel, and reporting tools.
• Ability to manage multiple stakeholders and coordinate cross-functional activities effectively.

Responsibilities

• Manage and maintain relationships with key clients, dealers, distributors, contractors, and channel partners.
• Serve as the primary point of contact for customer communication, issue resolution, and account management.
• Maintain CRM data, customer records, MIS reports, and account-related documentation.
• Coordinate and support the sales team through reporting, follow-ups, order tracking, and customer servicing.
• Handle customer complaints, inquiries, and service requests while ensuring timely resolution.
• Manage contractor schemes, incentives, tokens, claims, and related documentation.
• Coordinate with dispatch, accounts, plant, logistics, and management teams for smooth order execution and operations.
• Monitor sales activities, customer feedback, and market updates to support business objectives.
• Prepare and present sales, customer, and performance reports to management.
• Ensure effective communication and operational coordination across all stakeholders.

Skills

Key Account Management

CRM

Sales Coordination

Customer Relationship Management

Communication Skills

MS Excel

Reporting Tools

Stakeholder Coordination

Problem Solving

Education

Bachelor's degree in Business

Tools

CRM software

MS Excel

Reporting tools

Job description

Key Responsibilities:

• Manage and maintain relationships with key clients, dealers, distributors, contractors, and channel partners.
• Serve as the primary point of contact for customer communication, issue resolution, and account management.
• Maintain CRM data, customer records, MIS reports, and account-related documentation.
• Coordinate and support the sales team through reporting, follow-ups, order tracking, and customer servicing.
• Handle customer complaints, inquiries, and service requests while ensuring timely resolution.
• Manage contractor schemes, incentives, tokens, claims, and related documentation.
• Coordinate with dispatch, accounts, plant, logistics, and management teams for smooth order execution and operations.
• Monitor sales activities, customer feedback, and market updates to support business objectives.
• Prepare and present sales, customer, and performance reports to management.
• Ensure effective communication and operational coordination across all stakeholders.

Required Skills :

• Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
• Experience in Key Account Management, CRM, Sales Coordination, or Customer Relationship Management.
• Strong communication, relationship management, and problem-solving skills.
• Proficiency in CRM software, MS Excel, and reporting tools.
• Ability to manage multiple stakeholders and coordinate cross-functional activities effectively.

IDEAL PERSONA :

• Preferred experience in Key Account Management, CRM, Sales Coordination, or Client Relationship Management.
• Female preferred.
• Strong communicator with excellent client handling, coordination, and follow-up skills.
• Confident, professional, and relationship-oriented personality with a customer-first approach.
• Highly organized, proactive, and capable of managing multiple stakeholders and priorities.
• Strong ownership mindset with the ability to resolve issues and drive execution independently.
• Proficient in CRM systems, MIS reporting, and cross-functional coordination.

WHY JOIN US:

a) Limitless benefits

1. High-pedigree founding team: Lean hierarchy, opportunity directly alongside IIT Bombay Material Scientists, Ivy League dropouts, ex-YC founders, IIT Delhi & IIM Ahmedabad
2. Skill development Stipend (Workshops/ Seminars/ Courses/ Books) - 100% covered
3. Adventure & Fun Activities : Enjoy regular events like hiking, sports, & Go-Karts, plus special experiences like scuba diving and retreats on milestone completions.
4. Wealth creation opportunity for a lifetime via ESOPs
5. Salary up to 2x in just 6 months: Meritocratic culture with super growth

b) Unusual perks:

- Hyper Scaleup phase: Be part of a high-growth journey of a disruptive company reshaping the construction materials industry

- Freedom and free space are valued much more than in your previous organizations