Key Accounts Manager

Lux Industries; Kolkata District; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Lux Industries is seeking a senior E-commerce Growth & Channel Manager to lead Quick Commerce and major marketplace initiatives in India. You will own channel targets, optimize pricing and promotions, and drive assortments across platforms.

You will coordinate with supply chain, marketing, and sales teams to ensure inventory availability and strong online performance, including ROAS and profitability.

Qualifications

• 6-10 years of experience in e-commerce with expertise in Quick Commerce and major platforms (Flipkart, Amazon, Myntra, Meesho, Blinkit, Zepto).
• Proven track record of managing key accounts and driving sales growth through category management.
• Experience negotiating terms, promotions, and visibility with partners.

Responsibilities

• Develop and execute Quick Commerce and E-Commerce strategy to drive revenue growth and market penetration.
• Own channel-wise sales targets, GMV, revenue, and profitability objectives; monitor performance and take corrective actions.
• Ensure optimum inventory across dark stores, fulfillment centers, and partner warehouses; coordinate with supply chain and warehouses to minimize stock issues.
• Manage product listings, pricing updates, and promotional campaigns on partner platforms; onboard new SKUs/categories.

Skills

Channel management

Quick Commerce

Marketplaces

Sales forecasting

Key accounts

Data-driven decisions

Job description

Role & responsibilities

Business Growth & Channel Management

• Develop and execute the Quick Commerce and E-Commerce business strategy to drive revenue growth and market penetration.
• Manage relationships with Quick Commerce and E-Commerce partners and account managers.
• Negotiate commercial terms, promotional activities, visibility programs, and joint business plans.
• Identify opportunities for assortment expansion and new product launches across platforms.

Sales & Revenue Management

• Own channel-wise sales targets, GMV, revenue, and profitability objectives.
• Monitor daily, weekly, and monthly sales performance and initiate corrective actions where required.
• Drive category growth through effective pricing, promotions, and merchandising strategies.
• Maximize product visibility and conversion rates on partner platforms.

Inventory & Supply Chain Coordination

• Ensure optimum inventory availability across dark stores, fulfillment centers, and partner warehouses.
• Coordinate with supply chain, production, and warehouse teams to minimize stock-outs and overstock situations.
• Monitor fill rates, order fulfillment performance, and inventory turnover.

Marketplace Operations

• Manage product listings, content accuracy, pricing updates, and promotional campaigns.
• Ensure seamless onboarding of new SKUs and categories.
• Track and resolve operational issues related to order processing, returns, claims, and customer complaints.

Data Analysis & Performance Monitoring

• Analyze sales trends, customer behavior, SKU performance, and competition.
• Prepare regular business reviews and performance reports for management.
• Monitor key metrics such as GMV, sell-through rates, fill rates, ROAS, customer acquisition, and profitability.
• Utilize insights to improve assortment planning and operational efficiency.

Marketing & Promotions

• Plan and execute platform-specific campaigns, seasonal promotions, and brand visibility initiatives.
• Coordinate with the marketing team for digital campaigns and new product launches.
• Optimize promotional investments to maximize return on investment.

Preferred candidate profile

• 6-10 years of experience in e-commerce industry with expertise in Quick Commerce/ E-commerce platforms like Flipkart, Amazon, Myntra, Meesho, Blinkit, Zepto etc.
• Proven track record of success in managing key accounts and driving sales growth through category management.