Key Accounts Manager

Sproutech Solutions Private Limited; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Lawyered is seeking a proactive and detail-oriented Key Accounts Manager to support our sales team by managing client communication, coordinating internal processes, tracking sales performance, and ensuring seamless collaboration across departments.

The ideal candidate should have excellent communication, organizational, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• 1–3 years of experience in Sales Coordination, Sales Support, Business Development Support, or a similar role.
• Experience working with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Excellent organizational, multitasking, and time-management abilities.
• Strong analytical and reporting skills.
• Customer-focused with a problem-solving mindset.
• Ability to work collaboratively in a team environment.

Responsibilities

• Communicate with clients via phone, email, and meetings to address inquiries and ensure excellent customer service.
• Build and maintain strong client relationships by responding promptly to requests and providing timely updates.
• Schedule meetings and coordinate follow-ups between clients and the sales team.
• Collect, consolidate, and maintain daily sales reports from the sales team.
• Track sales performance and prepare MIS reports, dashboards, and performance summaries for management.
• Analyze sales data and provide actionable insights to support business decisions.
• Prepare customized proposals, quotations, and presentations based on client requirements.
• Ensure all sales documentation is accurate, professional, and aligned with company standards.
• Maintain proper records of client communications, proposals, and sales activities.
• Conduct induction and onboarding sessions for new sales team members.
• Assist in organizing product and process training to enhance team knowledge and performance.
• Ensure team members are updated on new products, policies, and sales processes.
• Monitor individual and team sales performance against assigned targets.
• Coordinate with the Sales Manager to assign and track sales targets and projections.
• Highlight performance gaps and recommend corrective actions.
• Provide operational and administrative support to the sales team.
• Resolve day-to-day coordination issues and ensure smooth execution of sales activities.
• Assist in managing client escalations and internal communication.
• Maintain a healthy sales pipeline by coordinating with the sales team for timely follow ups.
• Update CRM and lead management systems with accurate information.
• Coordinate with the Operations and Accounts teams to ensure smooth client onboarding and project handovers.
• Facilitate effective communication between departments to ensure timely delivery and client satisfaction.

Skills

Communication skills

Organizational skills

Analytical skills

Team collaboration

Education

Bachelor's degree in Business Administration, Marketing, Commerce, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Lawyered is India's first consumer-focused legal-tech platform, building the legal infrastructure that the country has always needed but never had. Our mission is to make legal awareness, assistance, and resolution accessible and affordable for every individual and business in India, starting with mobility and expanding sector by sector.

We started with a clear and urgent problem: every vehicle owner in India faces recurring legal risks on the road, from traffic challans to disputes, RTO complications, and roadside incidents, with no structured, technology-driven system to help them. Our two flagship products, LOTS247 (Lawyered On-The-Spot 24x7) and ChallanPay, are now the backbone of India's on-road legal assistance ecosystem. LOTS247 connects vehicle owners in distress to verified lawyers in real time, 24x7, across virtually every pin code in the country. ChallanPay is India's first unified platform to discover, resolve, and track traffic challans across all states and enforcement authorities.

What we have built in mobility is the proof of concept for a much larger vision. Lawyered is now systematically expanding into adjacent sectors where recurring, predictable legal risks are costing individuals and businesses time, money, and peace of mind. Real estate, BFSI, and consumer services are next. Each sector gets the same model: technology-led, proactive, always-on legal infrastructure, designed for the scale of India.

We are backed by some of the most respected names in the Indian startup ecosystem. Rainmatter by Zerodha, Turbostart, India Accelerator, MEITY, TiE Angels, and the IdeaBaaz All-Titans deal have all validated both our model and our ambition.

Backed By

Rainmatter (Zerodha) | Turbostart | India Accelerator | MEITY | Finvolve | IdeaBaaz All-Titans

Job Description

Job Description: Key Accounts Manager

Position: Key Account Manager

Experience: 6-8 Years

Type: Full-Time

Job Summary

We are looking for a proactive and detail-oriented Sales Coordinator to support our sales team by managing client communication, coordinating internal processes, tracking sales performance, and ensuring seamless collaboration across departments. The ideal candidate should have excellent communication, organizational, and analytical skills, along with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Client Coordination

Communicate with clients via phone, email, and virtual or in-person meetings to address inquiries and ensure excellent customer service.

Build and maintain strong client relationships by responding promptly to requests and providing timely updates.

Schedule meetings and coordinate follow-ups between clients and the sales team.

Collect, consolidate, and maintain daily sales reports from the sales team.

Track sales performance and prepare MIS reports, dashboards, and performance summaries for management.

Analyze sales data and provide actionable insights to support business decisions.

Proposal & Documentation

Prepare customized proposals, quotations, and presentations based on client requirements.

Ensure all sales documentation is accurate, professional, and aligned with company standards.

Maintain proper records of client communications, proposals, and sales activities.

Team Training & Onboarding

Conduct induction and onboarding sessions for new sales team members.

Assist in organizing product and process training to enhance team knowledge and performance.

Ensure team members are updated on new products, policies, and sales processes.

Target Management

Monitor individual and team sales performance against assigned targets.

Coordinate with the Sales Manager to assign and track sales targets and projections.

Highlight performance gaps and recommend corrective actions.

Provide operational and administrative support to the sales team.

Resolve day-to-day coordination issues and ensure smooth execution of sales activities.

Assist in managing client escalations and internal communication.

Lead Generation

Maintain a healthy sales pipeline by coordinating with the sales team for timely follow ups. Update CRM and lead management systems with accurate information.

Cross-Functional Coordination

Coordinate with the Operations and Accounts teams to ensure smooth client onboarding and project handovers.

Facilitate effective communication between departments to ensure timely delivery and client satisfaction.

Manage internal handovers to operations or product teams based on client requirements.

Qualifications

Required Qualifications

Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.

1–3 years of experience in Sales Coordination, Sales Support, Business Development Support, or a similar role.

Experience working with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

Strong written and verbal communication skills.

Excellent organizational, multitasking, and time-management abilities.

Strong analytical and reporting skills.

Customer-focused with a problem-solving mindset.

Ability to work collaboratively in a team environment. Preferred Skills

Preferred Skills

Knowledge of sales processes and customer relationship management.

Experience in proposal preparation and sales reporting.

Strong follow-up and coordination skills.

Ability to handle multiple stakeholders and meet deadlines. Presentation and training skills will be an added advantage

Additional Information

Preferred Skills

Knowledge of sales processes and customer relationship management.

Experience in proposal preparation and sales reporting.

Strong follow-up and coordination skills.

Ability to handle multiple stakeholders and meet deadlines.

Presentation and training skills will be an added advantage.